Nuuly Creative Operations Manager

Urban Outfitters • Philadelphia, PA

2d

About The Position

Nuuly is seeking a Creative Operations Manager to lead project management for ongoing and seasonal marketing and merchandising work. The role keeps a high volume of cross-functional projects moving from brief to launch, including web and app updates, CRM communications and touchpoints, paid social, and product-exclusive collaborations. The manager also partners directly with the Associate Director of Creative Operations to plan and run brand awareness campaigns.

This role suits someone who enjoys organizing complex work, builds trust with creative and business partners, and improves how teams collaborate. The position works across creative, marketing, merchandising, and studio partners, managing project schedules, priorities, communications, and workflows.

Requirements

• 4+ years of experience in project management, creative operations, or marketing operations; ideally in retail, e-commerce, or a subscription/consumer brand.
• Proven ability to manage multiple projects and competing deadlines while staying organized and detail-oriented.
• Proficiency in Asana or a similar project management tool, such as Monday.com, Workfront, Smartsheet, or Jira.
• Working knowledge of Figma, including navigating files, reading comments, and following design handoffs. Design skills are not required.
• Familiarity with digital marketing channels such as email/CRM, paid social, and web/app merchandising.
• Excellent written and verbal communication skills, with the ability to build relationships and influence at all levels.
• A process-oriented mindset and a track record of improving workflows.
• Proficiency in Google Workspace.

Nice To Haves

• Experience supporting brand or awareness campaigns.
• Experience with product collaborations or exclusive partnerships.
• Understanding of consumer behavior and retail industry trends.

Responsibilities

• Own end-to-end project management for seasonal and always-on initiatives across web/app, CRM, paid social, and product-exclusive collaborations, from brief intake through launch.
• Intake and clarify briefs from marketing and merchandising partners, defining scope, deliverables, owners, and deadlines.
• Build and maintain workback schedules and calendars, keeping multiple projects with competing timelines on track.
• Track and prioritize requests, balancing team capacity and resourcing across creative, marketing, merchandising, and studio partners.
• Partner with the Associate Director to plan and execute brand awareness campaigns, including timelines, cross-team alignment, and launch readiness.
• Communicate status, risks, and changes clearly and proactively to stakeholders and leadership.
• Manage tasks and projects in Asana, keeping them accurate, current, and easy for partners to follow.
• Use Figma to review work in progress, understand design handoffs, and keep assets and feedback organized.
• Identify and implement improvements to briefing, intake, and workflow processes that increase efficiency and quality.
• Foster a respectful, collaborative culture across Creative Operations and partner teams.

Benefits

• Medical, dental, and vision benefits.
• PTO.
• Generous employee discounts.
• Retirement savings.
• Additional benefits; availability and eligibility may depend on location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed