Creative Lab Supervisor

SLC Public Library•Salt Lake City, UT

2d•Onsite

About The Position

The Creative Lab Supervisor provides leadership support for the day-to-day operations of a library location, focusing on patron experience, and supervises department staff and volunteers. The role provides services centered on creative technology programs, digital equity, and digital literacy for people of all ages. The supervisor operates and maintains Creative Lab equipment, supports patrons in using technology, develops and delivers programs, and works with the IT department on the Lab’s daily operation. The position may also lead library projects, participate in strategic-plan committees and workgroups, and serve as Librarian-in-Charge when scheduled. The role includes creating department schedules and filling daily staffing vacancies with support from the District Manager and Staffing Manager, approving timesheets, training and mentoring staff, and helping ensure high-quality customer service. It requires working with a socio-economically diverse population, resolving difficult patron interactions, and prioritizing staff and patron safety during conflict or emergencies. This is a full-time, 40-hour-per-week position in an urban library environment. Evenings and weekends are required. The position is exempt and non-represented management, reports to the District Manager, and is based in Salt Lake City. The target start date is January 25, 2027. Salary starts at $33.17 per hour or $68,993.60 annually, depending on qualifications; compensation is commensurate with experience.

Requirements

Master’s degree in Computer Science, Public Administration, Educational Technology or Instructional Design, Library and Information Science, or a similar field, plus previous library experience and one year of supervisory experience; an equivalent combination of education and experience is acceptable.
Enthusiasm, desire, and demonstrated ability to work with the public, with a strong foundation in customer service.
Working knowledge of personal computer software, including Windows, Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, and Adobe Reader, as well as hardware configurations, capabilities, and typical maintenance processes.
Ability to analyze technology equipment issues and problems and make recommendations.
Experience designing and/or teaching computer skills classes to adult learners.
Ability to deal with people beyond giving and receiving instructions, adapt under stress, and respond to emergency situations.
Excellent written and verbal communication and presentation skills; ability to work in teams and motivate and negotiate with people.
Experience working with ethnically and economically diverse groups.
Understanding of Equity, Diversity, Inclusion, and Belonging.
Intermediate knowledge of operating a computer and programs.
Experience taking a leadership role on a workgroup or task force.
Experience mentoring employees or volunteers.
Ability to work days, nights, or weekends as scheduled.
Transportation for travel required for Library purposes; personal vehicle use requires state-required insurance.

Nice To Haves

Spanish and/or other non-English language skills.
Experience with library operations, programs, and services.
Experience with library policies and procedures.
Experience with library computer systems, databases, software, and commonly used technology and applications.
Experience developing, coordinating, or evaluating educational programs, workshops, classes, or community events.
Knowledge of digital literacy, emerging technologies, and current trends in creative technology and digital media.
Knowledge or experience with HTML, Adobe Creative Suite, open-source music, video editing, and 3D modeling or printing software.

Responsibilities

Create department schedules with support from the District Manager and Staffing Manager, backfill daily vacancies, supervise staff and/or volunteer programs, approve timesheets, and serve as Librarian-in-Charge when scheduled.
Work with staff to provide high-quality customer service, respond to patron inquiries, provide reference and instruction, interpret Library rules and procedures, and assist patrons with computers and technology.
Handle difficult patron interactions and customer-service problems that require supervisory intervention.
Create and deliver library programs and lead Creative Lab activities for patrons of all ages and abilities.
Train patrons on and support their use of Creative Lab equipment and activities; support community outreach to promote Creative Lab resources.
Participate in committees and workgroups related to strategic goals, collaborating with committee members, managers, and staff to address community and department or branch needs.
Operate and maintain Creative Lab equipment; develop and implement new and emerging technologies; maintain inventory and supplies; recommend collection materials and identify items for removal or replacement; work with IT on daily operations.
Provide in-depth reference, research, technology assistance, and individualized instruction; maintain advanced knowledge of Library resources, collections, databases, digital tools, creative technologies, and information and media trends.
Help patrons evaluate and use information and technology effectively and responsibly.
Create and maintain library displays using materials, art, bulletin boards, graphics, or other objects, as needed.
Foster effective working relationships with staff, patrons, volunteers, vendors, and community partners; complete assignments professionally and in a timely manner.
Use de-escalation and conflict-resolution strategies, prioritize safety, and address conflict constructively.
Train and mentor department staff in service, outreach, policies, and procedures; possibly provide system-wide training.
May lead the creation and execution of substantial library projects in collaboration with Library teams.
Maintain professional knowledge and skills through journals, webinars, training, or professional conferences.
Have transportation available if travel is required for library purposes; maintain state-required insurance when using a personal vehicle.