Creative Account Manager

Brilliant

1d•$65,000 - $90,000•Remote

About The Position

Brilliant is an innovative branded products and corporate gifting company. Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products. Whether it's newsworthy press kits, welcome gifts for new employees, merchandise sets to promote a product launch, or giveaways people love - our team of retail trend experts and designers work together to produce impactful products that bring brands to life. As a full-service partner, we offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution. Technology is part of our DNA. Our proprietary systems gives clients instantaneous access to important information and tools, including real-time inventory data, on-demand fulfillment services, and convenient 3rd party system integrations, such as Salesforce, Workday, and Zapier - reducing busy work and creating a seamless experience for gift givers and receivers.

Requirements

3+ years of full-time experience in customer success, client services, sales or account management
Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.
Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.
Ability to manage multiple priorities, stakeholders, and timelines
Excellent written and verbal communication skills. Ability to adapt to appropriate communication channel based on audience and message
A mindset of ownership and continuous improvement
Comfortable and confident in a variety of client-facing scenarios
Comfortable owning a revenue goals and managing a book of business with growth expectations
Understands how to identify upsell opportunities and convert them into revenue
Proactive in spotting churn risks and developing strategies to retain and grow client accounts

Nice To Haves

Tech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plus

Responsibilities

Serve as the primary strategic partner to clients — cultivating strong relationships through regular touch points and consultative guidance
Consistently meets or exceeds revenue and margin goals
Manage a wide variety of clients, effectively adapt and prioritize various clients needs
Cultivates client relationships with regular touch points, sharing new gifting opportunities and company offerings
Lead client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies
Manages escalations with urgency and empathy to maintain client trust and satisfaction
Serve as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resources
Demonstrates expertise in pitching, selling, and guiding the implementation process
Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs