Creative Account Specialist

Avenue5 Residential•Phoenix, AZ

3d•Hybrid

About The Position

The Creative Account Specialist serves as the primary point of contact for assigned internal clients, partnering closely with the Creative Manager to support the successful execution of creative projects from intake through delivery. This role builds strong working relationships, facilitates proactive communication, manages project timelines and expectations, coordinates supplier projects, and ensures deliverables meet quality standards and business objectives. The Creative Account Specialist collaborates across the Creative, Marketing, and Operations teams to provide project visibility, communicate status updates, identify potential risks, and support an exceptional client experience.

Requirements

Bachelor's degree in Marketing, Communications, Business Management, or a related field required
Exceptional project management skills required
Proven track record of delivering projects and assignments on time and beyond expectations
Strong project management skills, including team coordination, risk analysis, scheduling, organization, communication, and quality control
Flexible and adaptable with the ability to pivot quickly in a fast-paced environment
Ability to manage multiple projects simultaneously while maintaining accuracy and attention to detail
Intermediate to advanced proficiency with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel
Intermediate to advanced proficiency with project management software
Passion for using technology to improve efficiency and generate ROI
Ability to work independently while effectively prioritizing competing demands
Excellent written and verbal communication skills
Strong customer service and interpersonal skills
Entrepreneurial mindset with the ability to work independently and collaboratively
Positive attitude, strong professional judgment, and eagerness to learn
Ability to translate business goals into functional strategies
Demonstrated ability to partner closely with clients and business stakeholders
Ability to successfully complete Avenue5 Fair Housing, Preventing Discrimination and Harassment, and any other assigned training

Nice To Haves

PMP certification is a plus
Two to three years of copywriting or content strategy experience preferred
Two to three years of multifamily property management marketing experience preferred
Knowledge of design principles preferred
Relevant certifications or specialized training preferred
Three to five years of digital, creative, branding, or agency experience preferred

Responsibilities

Serve as the primary point of contact for assigned internal clients, fostering positive working relationships while ensuring project expectations, priorities, and timelines are clearly communicated and understood
Coordinate creative projects and associated tasks within the project management platform, supporting timely completion of milestones, deliverables, and client requests
Monitor project progress and communicate status updates, timeline changes, potential risks, and next steps to internal clients, stakeholders, and the Creative Manager
Support the management of client expectations by facilitating clear, consistent communication throughout the project lifecycle and escalating issues or concerns as appropriate
Create and distribute recurring project status reports that provide visibility into project progress, workloads, timelines, and opportunities for process improvements
Support the continuous improvement of project workflows, intake processes, and communication practices to enhance efficiency and the client experience
Perform quality assurance reviews on creative deliverables to ensure accuracy, brand consistency, completeness, and alignment with project requirements prior to final delivery
Coordinate with Creative, Marketing, Operations, and external vendors to facilitate project execution, resolve issues, and support successful delivery of marketing initiatives
Maintain project schedules, task assignments, priorities, and documentation within the project management platform to ensure transparency and accountability
Assist in developing and distributing communications related to marketing initiatives, product launches, and other department updates
Support Studio5 in evaluating creative processes, content, and design solutions, recommending improvements that enhance quality and efficiency
Research industry trends, emerging technologies, and competitor activity, sharing relevant insights that may improve marketing products, services, or workflows
Manage the Creative mailbox, project intake requests, and project documentation, ensuring timely responses and accurate project tracking
Coordinate with Avenue5 associates to help ensure marketing products and services meet brand standards for quality, effectiveness, and timeliness
Assist with the development of marketing and communications training materials and help coordinate and facilitate training sessions as needed
Research and recommend new marketing technologies, tools, and process improvements that support evolving customer needs and business objectives
Discover innovative solutions to add to the Avenue5 property marketing technology stack, addressing evolving customer behavior and the customer journey
Comply with all company standards, policies, applicable health and safety regulations, and federal, state, and local laws
Perform other duties and special projects as assigned