Creative Account Manager
About The Position
The Axiom Studio is seeking a driven, strategic, and eagerly resourceful Account Manager (AM) to partner with clients, inspire them, and help their visions come to life. The AM will be responsible for understanding client needs, driving projects, and acting as an advocate for both the client and Axiom. This role involves landing new clients, ensuring client success and growth, and developing relationships consistent with Axiom’s business plan and creative goals. The AM will serve as the connective tissue between client ambition and project reality, diving deep into client businesses to understand their goals, challenges, and audience. They will be the go-to contact from onboarding onwards, managing timelines, budgets, and creative direction. Collaboration is key, with the AM partnering with the Business Development Team, Designers, Engineering, and Production teams to craft strategies and project scopes. Responsibilities include leading conversations around contracts and rates, defining scope of work, and ensuring successful project delivery. The role requires a creative mind and financial savvy to seek new clients, grow existing accounts, and cross-sell services. This is a fast-paced, high-stakes environment where priorities can shift quickly, requiring energy, problem-solving skills, and the ability to produce high-caliber work under pressure. The AM will also play a key role in shaping client satisfaction and profitability by tracking forecasts, reviewing invoices, leading account reviews, and setting the tone for client onboarding and planning meetings.
Requirements
- Minimum of 2 years of Account Manager experience with retail, hospitality clients, or brand environments.
- Passion for brand experience across design, fabrication, experiential technology, event production, or retail execution.
- Ability to lead with clarity, empathy, and hustle.
- Demonstrated understanding of the fabrication process, including materials, production methods, and vendor coordination.
Responsibilities
- Understand client needs and effectively drive projects.
- Act as an advocate for both the client's needs and Axiom's business.
- Land new clients, ensure client success, and foster client growth.
- Maintain and develop client relationships consistent with Axiom’s business plan, heritage, capabilities, and creative goals.
- Serve as the primary point of contact for clients from onboarding and project intake onwards.
- Respond quickly and thoughtfully to client inquiries.
- Navigate timelines, budgets, and creative direction with confidence and care.
- Partner with the Business Development Team on sales opportunities.
- Work with Designers, Engineering, and Production teams to craft smart strategies and clear project scopes.
- Serve as a subject matter translator between client expectations and internal production realities.
- Lead conversations around contracts and rates.
- Nail down scope of work.
- Ensure all teams have what they need to deliver remarkable results.
- Seek new clients and opportunities.
- Find ways to grow client accounts and provide both immediate and long-term solutions.
- Identify opportunities to cross-sell Axiom’s unique suite of services.
- Plan new campaigns.
- Solve production challenges.
- Debrief after significant project completions.
- Track forecasts.
- Review invoices.
- Lead account reviews with executives.
- Set the tone for client onboarding and planning meetings.
Benefits
- Excellent compensation package
- Engaging, fun, and creative work environment
- Dog-friendly environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
