CQS P&O Performance Manager

Toyota North America • Plano, TX

8d • Onsite

About The Position

Toyota’s CQS Performance and Operations team within the Quality Department is seeking a CQS P&O Performance Manager based at Toyota Motor North America Headquarters in Plano, Texas. Reporting to the CQS P&O Senior Manager, this role leads a team and drives digital transformation by using data analytics to visualize CQS performance, support EDER KPI achievement, improve process efficiency, and promote continuous improvement (kaizen). The manager oversees engineers using tools such as Power BI, Alteryx, and Python, and supports data-driven decision-making across CQS.

The role defines and communicates a product vision for ongoing Quality1 software development, translates stakeholder needs into business priorities, and guides development teams toward valuable user outcomes. It also establishes the Campaign Parts Preparation function within NAQ; oversees NA Recurrence Prevention (RP) and Kansa Kairyo (KK) programs; and leads CQS planning operations, including Hoshin development and tracking, budgeting, global meeting preparation, and joint venture and alliance project coordination.

Requirements

• Bachelor’s degree or higher in Engineering or a similar technical discipline, or equivalent experience.
• Experience as a supervisor, including supervising and developing team members.
• Experience using statistical analysis.
• Project management experience.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Power BI.
• Professional written and verbal communication skills, including the ability to interact and collaborate effectively with all levels of the organization, including executive leadership.
• Acceptable driving record under company standards; the position may require operating a motor vehicle.
• Product Engineer experience successfully handling GR investigations and strong knowledge of Early Detection / Early Resolution (EDER) processes, or operational knowledge of GR issue management and EDER processes.

Nice To Haves

• Experience with and knowledge of manufacturing operations and design processes and protocols.
• Technical experience, including hands-on automotive experience.
• IT experience, including Alteryx and Power Apps.
• Successful completion of Toyota Business Practice (TBP).
• Successful completion of Ji Kotei Kanketsu (JKK) or Built-In Quality with Ownership Projects.

Responsibilities

• Manage daily operations of a Product Engineer team, including quality assurance processing, technical issue management, workload distribution, performance management, and team member development in alignment with departmental objectives, Hoshin, action plans, and KPIs.
• Manage and participate in development and continuous improvement of the Digital Transformation program; train team members on tools and solutions such as Power BI and Alteryx, and on connected-vehicle data analytics to promote EDER KPI achievement, data-driven decision-making, and kaizen.
• Set and implement the future vision of CQS to support the EDER process through business management initiatives such as GR1-3, Upcoming and Aging, and Market Impact; confirm that P&O KPIs and initiatives improve CQS processes and support customers.
• Lead CQS efforts to define and deliver the product vision for ongoing Quality1 software development; work with Quality leadership to identify future EDER needs, align stakeholders, and coordinate the Quality1 and DX teams.
• Manage and prioritize the product backlog, oversee requirements and design approvals, evaluate completed work, and confirm that business needs are met.
• Lead the DX team in developing supporting tools and visualizations to improve the speed and effectiveness of EDER as Quality1 software is implemented.
• Oversee implementation and execution of the CQS Campaign Parts Preparation function; coordinate cross-functionally to share information and improve organizational readiness to provide parts and reduce ER lead time.
• Manage and support execution of the Recurrence Prevention program, including RP development (such as 5 Why), oversight of RP presentation meetings, and tracking and visualization of RP status.
• Lead administration of the NAQ Kansa Kairyo program, a high-level recurrence prevention program involving senior executives.
• Facilitate CQS planning operations, including Hoshin development and tracking, budgeting, global meeting preparation, and joint venture and alliance project coordination.

Benefits

• Professional growth and development programs.
• Tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program, if applicable.
• Comprehensive health care and wellness plans for the entire family.
• Toyota 401(k) Savings Plan with a company match and an annual retirement contribution regardless of employee contributions, if applicable.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-advantaged accounts, including Health Savings Account, Health Care FSA, and Dependent Care FSA.
• Relocation assistance, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager