CQS P&O Performance Manager

Toyota • Plano, TX

6d • Onsite

About The Position

Toyota Motor North America’s Quality Department is seeking a CQS P&O Performance Manager for its Performance and Operations team, based at the Toyota Motor North America Headquarters in Plano, Texas. Reporting to the CQS P&O Senior Manager, this position leads a team of Product Engineers and drives digital transformation by using data analytics to visualize CQS performance, support EDER KPI achievement, improve process efficiency, and promote continuous improvement (kaizen). The role also defines and communicates the product vision for ongoing Quality1 software development, translates stakeholder needs into business priorities, and guides development teams toward valuable user outcomes.

The manager establishes and oversees Campaign Parts Preparation within NAQ, leads Recurrence Prevention (RP) and Kansa Kairyo (KK) programs, and directs CQS planning operations, including Hoshin development and tracking, budgeting, global meeting preparation, and joint venture and alliance project coordination. The position is based in Plano, TX. Toyota does not provide employment-based visa or other work authorization support or sponsorship for this role.

Requirements

• Bachelor’s degree or higher in Engineering or a similar technical discipline, or equivalent experience.
• Experience as a supervisor, including supervising and developing team members.
• Experience using statistical analysis.
• Project management experience.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Power BI.
• Professional written and verbal communication skills, including the ability to interact and collaborate effectively with all organizational levels, including executive leadership.
• Acceptable driving record under company standards; the position may require operation of a motor vehicle.
• Product Engineer experience successfully handling GR investigations and strong knowledge of Early Detection / Early Resolution (EDER) processes, or operational knowledge of GR issue management and EDER processes.
• Must be authorized to work in the United States without requiring Toyota immigration support or sponsorship now or in the future.

Nice To Haves

• Experience with and knowledge of manufacturing operations and design processes and protocols.
• Technical experience, including hands-on automotive experience.
• IT experience, including Alteryx and Power Apps.
• Successful completion of Toyota Business Practice (TBP).
• Successful completion of Ji Kotei Kanketsu (JKK) or Built-In Quality with Ownership Projects.

Responsibilities

• Manage the daily operations of a Product Engineer team, including quality assurance processing, technical issue management, workload distribution, performance management, and team member development aligned with departmental objectives, Hoshin, action plans, and KPIs.
• Develop and continuously improve the Digital Transformation (DX) program, training team members in tools and solutions such as Power BI and Alteryx and in connected vehicle data analytics to support EDER KPI achievement, data-driven decisions, and kaizen.
• Set and implement the future vision of CQS to support the EDER process using business management initiatives such as GR1-3, Upcoming and Aging, and Market Impact.
• Confirm that P&O KPIs and business management initiatives drive improvements in CQS processes that support customers.
• Lead CQS efforts to define and deliver the product vision for ongoing Quality1 software development.
• Work with Quality leadership to identify future EDER needs, align stakeholders, and coordinate the Quality1 and DX teams.
• Manage and prioritize the product backlog, oversee requirements and design approvals, evaluate completed work, and confirm business needs are met.
• Lead the DX team in developing supporting tools and visualizations as Quality1 is implemented to improve EDER speed and effectiveness.
• Oversee implementation and execution of the CQS Campaign Parts Preparation function.
• Coordinate cross-functionally to share information and improve organizational readiness to provide parts and reduce overall ER lead time.
• Manage and support the Recurrence Prevention (RP) program, including RP development such as 5 Why analysis, oversight of RP presentation meetings, and tracking and visualization of RP status.
• Lead administration of the NAQ Kansa Kairyo (KK) program, a high-level RP program involving senior executives.
• Facilitate CQS planning operations, including Hoshin development and tracking, global meeting preparation, budgeting, and joint venture and alliance project coordination.

Benefits

• Professional growth and development programs.
• Tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program, if applicable.
• Comprehensive health care and wellness plans for the entire family.
• Toyota 401(k) Savings Plan with company match and an annual retirement contribution, if applicable.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-advantaged accounts, including Health Savings Account, Health Care FSA, and Dependent Care FSA.
• Relocation assistance, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager