CQI Training Specialist

One Hope United • Waukegan, IL

11d • $25 - $28 • Hybrid

About The Position

The CQI Specialist is a Continuous Quality Improvement role that integrates compliance, agency standardization, and best practices to improve outcomes for children, youth, and families served by One Hope United.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Development, Education or a related field preferred. Internal candidates with a minimum of 2 years as a Mental Health Professional will be considered.
• Minimum of 2–4 years of experience in human services, quality improvement, or a related role.
• Ability to travel locally and regionally as required.
• Valid driver’s license and acceptable driving record, and OHU required levels of coverage of auto insurance.
• Successful completion of required background checks and clearances.

Nice To Haves

• Experience in child welfare, residential services, behavioral health, early childhood development, or nonprofit human services strongly preferred.

Responsibilities

• Conduct case file record reviews, including both physical files and electronic records, to assess documentation quality, compliance, and alignment with best practices.
• Conduct on-site reviews to assess the implementation and adherence of agency, municipal, and contractual agreements within service and administrative spaces.
• Conduct supervision reviews to ensure documentation of staff guidance, support, and needs in alignment with accreditation and licensing standards.
• Facilitate peer review processes to promote reflective practice and share learning of tacit knowledge that connects policy and procedures to program outcomes.
• Review incident reports to identify trends and opportunities for growth using a solutions-oriented approach that encourages individual and group problem-solving.
• Review outcome measures and performance data alongside reviews to inform targeted quality improvement strategies and recommendations.
• Contribute to process improvement by ensuring review tools remain current, efficient, and effective with the aim of proactively addressing agency and programmatic risks.
• Demonstrate strong collaboration skills using a learning-focused approach in all communication, including but limited to courtesy notices, insights, and corrections.
• Maintain strict confidentiality of client, staff, and organizational information in accordance with agency policy, ethical standards, and applicable laws and regulations.
• Performs other duties as assigned.

Benefits

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
• Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency-paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Agency-paid long-term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level