CPS CVS Human Services Technician
About The Position
The CPS CVS Human Services Technician assists agency staff and supervisors in providing human services to families involved in Child Protective Services cases. Duties include transporting clients, supervising parent-child visits, documenting services and client contacts, and performing clerical functions. The position routinely interacts with DFPS staff, representatives of other organizations, and the public. The technician may assist caseworkers in supervising children without placement, primarily ages 10 to 17, and help monitor their safety and needs—including food, hygiene, education, and recreational activities—during stays in office or community settings. The work requires frequent travel to homes and offices within and outside the assigned region, including occasional overnight travel and trips on short notice. Some duties may require work outside the normal schedule, with overtime compensation potentially available.
Requirements
- High school graduation or equivalent.
- One year of full-time experience in social services, clerical, secretarial, administrative support, general office, or FPS work; 30 semester hours from an accredited college or university may be substituted.
- Knowledge of Child Protective Services and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
- Ability to effectively supervise children of various ages.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- Reliable personal motor vehicle, an acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load; proof of driving record, insurance, and license is required.
- Pass a background check and, if applicable, a driver's record check.
- Willingness and ability to travel frequently, including outside assigned counties and occasionally overnight or on short notice.
Responsibilities
- Transport clients to and from appointments at the request of caseworkers or the Unit Supervisor.
- Observe and/or supervise visits between parents and children.
- Complete forms and document client contacts, including data entry into IMPACT and other agency systems.
- Maintain an outgoing paper and/or electronic appointment calendar for scheduling requests from caseworkers and supervisors.
- Perform clerical and other duties needed to maintain unit operations, including typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Assist caseworkers with monitoring children without placement and ensuring their safety and needs are met during office or community stays.
- Travel to homes and offices within and outside the assigned region, including occasional overnight and short-notice travel.
Benefits
- 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance.
- Flexible spending accounts for health and dependent care.
- Employee discounts on items and services including gym memberships, electronics, and entertainment.
- May qualify for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
