Courtesy Clerk

Hy-Vee, Inc.•Columbia, MO

18d

About The Position

The Courtesy Clerk works in the Grocery department and provides prompt, efficient, and friendly customer service. The role packages purchases and assists customers with transporting them to their mode of transportation. Courtesy Clerks support store operations by helping customers find and handle products, maintaining cleanliness and supplies, stocking and organizing merchandise, retrieving carts, and assisting in other areas as needed. The position is non-exempt and requires applicants to be at least 18 years old. No education or experience is required. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
No education or experience requirements.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, and count and record information.
Ability to understand and follow verbal or demonstrated instructions and write identifying information or request supplies orally or in writing.
Ability to interact with people.
Must be able to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Must have vision from less than 20 inches to more than 20 feet, with or without correction, depth perception, color vision, and field of vision.
Must be able to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Must adhere to department and company guidelines and policies.
Employment is contingent upon successful completion of a pre-employment drug screen.

Responsibilities

Provide prompt, efficient, and friendly customer service, treating customers with care, concern, and patience.
Acknowledge and greet customers throughout the store, learn their names, and address them by name when possible.
Assist customers by escorting them to products, retrieving out-of-reach items, loading or unloading heavy items, passing along suggestions or requests, and otherwise supporting their shopping experience.
Answer the telephone promptly and provide helpful service to callers.
Work cooperatively with coworkers to support customer satisfaction and a pleasant work environment.
Package purchases and assist customers in transporting purchases to their mode of transportation.
Clean registers, restrooms, break room, and back room; sweep and mop floors; and attend to supply needs.
Help train new courtesy clerks.
Check product prices and pull products forward on shelves.
Retrieve carts from the parking lot and cart corral.
Clean the can redemption area and empty recycling bins where applicable.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and learn merchandise locations in the store and back room.
Maintain front-end supplies, including paper and plastic sacks and receipt paper.
Follow department and company guidelines for personal hygiene and dress, as well as company policies and store guidelines.
Report to work as scheduled and on time.
Assist in other departments as requested, within wage and hour guidelines.
Deliver products to customers within wage and hour guidelines.
Shovel, salt, and sand walkways.
Assist in other store areas and perform other job-related duties and special projects as required.