Courtesy Clerk

Hy-Vee•Columbia, MO

17d

About The Position

The Courtesy Clerk provides prompt, efficient, and friendly customer service, packages purchases, and assists customers with transporting purchases to their vehicles or other mode of transportation. The role also supports store operations by cleaning, stocking and facing merchandise, maintaining front-end supplies, bringing in carts, and assisting in other departments as requested. The position requires adherence to company and department policies, personal hygiene and dress guidelines, and scheduled work hours. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
No education or experience requirements.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, count, and record information.
Ability to understand and follow verbal or demonstrated instructions and write identifying information or request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability ranging from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Provide prompt, efficient, and friendly customer service, showing care, concern, and patience in customer interactions.
Greet customers and make an effort to learn and use their names when possible.
Help customers find products, obtain out-of-reach items, load or unload heavy items, and share customer suggestions or requests.
Answer the telephone promptly and provide helpful service to callers.
Work cooperatively with coworkers to support customer satisfaction and a pleasant work environment.
Package purchases and assist customers with transporting them to their mode of transportation.
Clean registers, restrooms, the break room, and backroom; sweep and mop floors; and maintain supplies.
Help train new courtesy clerks.
Check product prices and pull products forward on shelves.
Bring carts in from the parking lot and cart corral.
Clean the can redemption area and empty recycling bins, where applicable.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and know merchandise locations in the store and back room.
Maintain front-end supplies, including paper and plastic sacks and receipt paper.
Follow department and company guidelines for personal hygiene and dress, and comply with company policies and individual store guidelines.
Report to work as scheduled and on time.
Assist in other departments and deliver products to customers within wage and hour guidelines.
Shovel, salt, and sand walkways.
Assist in other store areas and perform other job-related duties and special projects as needed.