Courtesy Clerk/Grocery Bagger

The Kroger Co.•Caldwell, ID

13d

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe, clean, and welcoming store environment. The role involves bagging groceries carefully, assisting customers with their purchases and vehicles, maintaining shelves and store areas, returning merchandise and carts, and supporting store operations. The associate is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety, and to comply with food safety requirements, applicable laws, and company guidelines. The position also involves responding to customer questions, working cooperatively in a busy environment, and providing support to minors, people with special needs, and older adults. Applicants must be able to perform the essential functions with or without reasonable accommodation. Applications are accepted continuously; applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills, pick up trash inside the store and in the parking lot, and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Create a welcoming customer environment by answering questions about products in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and seek assistance when necessary.
Handle customer and business information honestly and with integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.