Courtesy Clerk/Grocery Bagger

The Kroger Co.•Lacey, WA

13d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean store environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include bagging groceries carefully, assisting customers with checkout and loading bags into their cars, maintaining shelves, returning merchandise, collecting and returning carts, cleaning inside and outside the store, and helping with seasonal merchandise. The associate answers customer questions, shares information about grocery specials, locates products, and performs price checks for cashiers. The position also supports store safety, food-safety compliance, equipment inspections, and adherence to applicable laws and company guidelines. The role requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, honesty in handling customer and business information, and the ability to follow directions and seek help when needed. The associate provides direct support to minors, people with special needs, and older adults, and must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customers' groceries at checkout, striving to place at least five items in each bag while preventing damage.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer questions about products sold in the department and throughout the store, helping customers feel welcome and appreciated.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.