Courtesy Clerk/Grocery Bagger

The Kroger Co.•Richardson, TX

21d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their vehicles, and helps maintain store and parking-lot cleanliness and safety. The role also involves basic shelf conditioning, returning merchandise to shelves, gathering and returning carts, handling seasonal merchandise, locating products, conducting price checks, and answering customer questions. Associates follow food-safety requirements, company guidelines, and applicable laws, and report unsafe conditions or equipment needing repair. They work cooperatively in a fast-paced environment, manage conflict constructively, and provide support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously. Submissions are reviewed regularly, and applicants may be contacted if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customers' groceries at checkout, striving for at least five items per bag while preventing damage.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers' carts for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather carts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Welcome and assist customers by answering questions about products sold in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.