Courtesy Clerk/Grocery Bagger

The Kroger Co.•Dallas, GA

12d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, maintains store and parking-lot cleanliness, gathers and returns shopping carts, and supports store operations through shelf conditioning, returning merchandise, seasonal displays, product location, and price checks. The role also involves helping customers, sharing grocery specials, following food-safety and safety procedures, identifying hazards or equipment needing repair, and complying with applicable laws and company guidelines. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, handling customer and business information honestly, following directions, and seeking assistance when needed. The associate provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously. Submissions are reviewed regularly, and applicants may be contacted if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
Use best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.