Courtesy Clerk/Grocery Bagger

Kroger•Salinas, CA

20d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries, assists customers with merchandise and loading, maintains store cleanliness and appearance, and supports safe and efficient store operations. The position requires the ability to perform essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to bag at least five items while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills, collect and pick up trash inside the store and in the parking lot, and clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Reinforce safety programs by following safety procedures and notifying store management of unsafe conditions, accidents, or issues.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Welcome customers and answer questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.