Courtesy Clerk/Grocery Bagger

The Kroger Co.•Klein, TX

22d

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe, clean, and welcoming store environment. The role includes bagging groceries carefully, assisting customers with merchandise and loading bags into their vehicles, returning items and carts, cleaning store and parking-lot areas, and supporting basic shelf conditioning and seasonal merchandise handling. The associate answers customer questions, shares information about grocery specials, and conducts price checks. The position also requires following safety, food safety, maintenance, legal, and company procedures; cooperating in a fast-paced environment; managing conflict constructively; and providing support to minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously, and applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout while protecting items from damage and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ carts and offer to help load bags into customers’ vehicles.
Perform basic shelf conditioning and inform customers about grocery specials.
Return merchandise to store shelves and gather carts, returning them to designated areas.
Clean spills and collect trash inside the store and in the parking lot; clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customers’ questions about products and help create a welcoming environment.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and seek assistance when needed.
Act honestly and with integrity when handling customer and business information.
Provide direct support and assistance to minors, individuals with special needs, and older adults.