Courtesy Clerk/Grocery Bagger

Kroger•Hernando, MS

12d

About The Position

Create an outstanding customer experience through exceptional service, and establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customers’ groceries, helps with checkout and loading purchases into vehicles, conditions shelves, returns merchandise, gathers carts, cleans store and parking areas, and handles seasonal merchandise. The role also involves answering customer questions, communicating grocery specials, conducting price checks, supporting safety and food safety practices, and reporting equipment or other issues to store management. The position requires cooperation in a fast-paced environment, effective customer service and communication, and the ability to follow directions and seek help when needed. The associate may interact directly with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted; applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while preventing damage.
Follow best practices when bagging items in reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures and report unsafe conditions, accidents, or issues to store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customer questions about products in the department and throughout the store, helping customers feel welcome and appreciated.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.