Courtesy Clerk/Grocery Bagger

Kroger•La Puente, CA

12d

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes bagging groceries, assisting customers with merchandise and car loading, maintaining store and parking-lot cleanliness, returning carts and merchandise, and providing product and price-check assistance. Associates also follow safety and food-safety guidelines, inspect equipment, and notify management of unsafe conditions or repair needs. The position requires cooperation in a fast-paced environment, sound conflict management, honest handling of customer and business information, and the ability to follow directions and seek help when needed. Provide support through direct interaction with minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted for roles like this. The team reviews submissions and may contact applicants when a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart at checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills, collect and pick up trash inside the store and in the parking lot, and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customers’ questions about products sold in the department and throughout the store, helping customers feel welcome and appreciated.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.