Courtesy Clerk/Grocery Bagger

The Kroger Co.•Rockwall, TX

20d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, helps customers with their merchandise and loading bags into their cars, maintains store and parking-lot cleanliness, returns merchandise and carts, and supports basic shelf conditioning and seasonal merchandise handling. The role also involves informing customers about grocery specials, locating products, conducting price checks, and answering customer questions. The associate follows food safety and safety procedures, identifies and reports unsafe conditions or equipment needing repair, and complies with applicable laws and company guidelines. They are expected to work cooperatively in a fast-paced environment, manage conflict constructively, act honestly and with integrity, follow directions, seek assistance when needed, and support minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.