Courtesy Clerk/Grocery Bagger

The Kroger Co.•Reno, NV

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customers’ groceries, assists with checkout and car loading, maintains shelves and store cleanliness, gathers and returns carts, and helps customers locate products and learn about grocery specials. The role also supports store safety, food safety, equipment maintenance, and compliance with applicable laws and company guidelines. The position requires cooperation in a fast-paced, sometimes stressful environment and providing direct support to minors, individuals with special needs, and older adults. Applications are continuously accepted. The team reviews submissions regularly and may contact applicants when a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

  • Customer service skills.
  • Effective communication skills.
  • Ability to work cooperatively in a fast-paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary.
  • Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

  • Retail experience is preferred but not necessary.

Responsibilities

  • Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
  • Assist with removing merchandise from the bottom of customers’ carts for checkout.
  • Offer to help customers load bags into their cars.
  • Perform basic shelf conditioning and return merchandise to store shelves.
  • Inform customers of grocery specials.
  • Gather carts and return them to designated areas.
  • Clean spills, collect and pick up trash inside the store and in the parking lot, and clean store areas inside and outside.
  • Handle and assemble seasonal merchandise.
  • Learn the store layout, locate products, and conduct price checks for cashiers.
  • Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
  • Adhere to food safety regulations and guidelines.
  • Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
  • Welcome and assist customers by answering questions about products in the department and throughout the store.
  • Follow local, state, and federal laws and company guidelines.
  • Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
  • Handle customer and business information honestly and with integrity.
  • Follow directions and seek assistance when needed to resolve customer or business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
  • Perform the essential functions of the position with or without reasonable accommodation.
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