Courtesy Clerk/Grocery Bagger

The Kroger Co.•Heath, OH

20d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position bags customer groceries, assists customers at checkout and with loading their vehicles, returns merchandise to shelves, gathers and returns carts, conditions shelves, informs customers about grocery specials, and helps customers locate products and obtain price checks. It also includes cleaning inside and outside the store, handling seasonal merchandise, following food-safety and safety procedures, inspecting equipment, and notifying management about hazards, accidents, or items needing repair. The Courtesy Clerk/Grocery Bagger provides courteous support to customers, including minors, individuals with special needs, and older adults. The associate must work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act with honesty and integrity, follow directions, and seek assistance when needed. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to merchandise.
Follow best practices when bagging items in reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions or incidents, and notify store management.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act with honesty and integrity, and seek assistance when necessary.
Provide direct support and assistance to minors, individuals with special needs, and older adults.