Courtesy Clerk/Grocery Bagger
About The Position
The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries, assisting customers at checkout and with loading groceries, maintaining store and parking-lot cleanliness, returning merchandise to shelves, gathering carts, and supporting store operations. The associate answers customer questions, communicates grocery specials, locates products, conducts price checks, and follows food-safety, safety, maintenance, legal, and company guidelines. The position requires working cooperatively in a fast-paced environment, handling conflict constructively, acting with honesty, and seeking assistance when needed. It also involves direct interaction with minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
- Assist with removing customers' merchandise from the bottom of the bascart at checkout.
- Offer to help customers load bags into their cars.
- Perform basic shelf conditioning.
- Inform customers of grocery specials.
- Return merchandise to store shelves.
- Gather bascarts and return them to designated areas.
- Clean spills and collect and pick up trash inside the store and in the parking lot.
- Clean all areas inside and outside the store.
- Handle and assemble seasonal merchandise.
- Learn the store layout, locate products, and conduct price checks for cashiers.
- Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
- Follow food-safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
- Answer customer questions about products and help customers feel welcome, important, and appreciated.
- Comply with local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when needed to resolve customer or business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
