Courtesy Clerk/Grocery Bagger

The Kroger Co.•Spring, TX

22d

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe, clean store environment that encourages customers to return. The role includes bagging groceries carefully, assisting customers with merchandise and loading purchases, maintaining store and parking-lot cleanliness, and supporting store operations. The associate is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and concern for the safety of others. Applications are accepted continuously; the team reviews submissions and may contact applicants when a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart for checkout and offer assistance loading bags into customers’ cars.
Perform basic shelf conditioning, inform customers about grocery specials, and return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills, collect and pick up trash, and clean areas inside and outside the store, including the parking lot.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety programs and procedures; identify unsafe conditions, accidents, or issues and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Welcome and assist customers by answering questions about products in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.