Courtesy Clerk/Grocery Bagger

The Kroger Co.•Northbrook, IL

21d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customers' groceries at checkout, follows best practices for packing items safely in reusable, plastic, and paper bags, and offers assistance loading bags into customers' cars. The role also includes helping remove merchandise from the bottom of the bascart, conditioning shelves, informing customers about grocery specials, returning merchandise to shelves, gathering bascarts, cleaning spills and other areas inside and outside the store, and handling and assembling seasonal merchandise. The associate understands the store layout, locates products, conducts price checks for cashiers, and answers customer questions to help customers feel welcome and appreciated. The role reinforces safety programs, follows food-safety regulations and applicable laws and company guidelines, inspects equipment for maintenance needs, and reports unsafe conditions, incidents, or repair needs to store management. The associate works cooperatively in a fast-paced and sometimes stressful environment, manages conflict reasonably and cooperatively, handles customer and business information honestly, follows directions, seeks assistance when necessary, and provides support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving to place at least five items in each bag while ensuring items are not damaged.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Answer questions about products sold in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.