Courtesy Clerk/Grocery Bagger

Kroger•Newark, OH

13d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes bagging groceries, assisting customers with merchandise and loading bags, maintaining store and parking-lot cleanliness, returning merchandise and carts, and supporting store operations. The associate also helps customers locate products, answers questions, informs them of specials, follows safety and food-safety requirements, and reports unsafe conditions or equipment needing repair. The position requires cooperation in a fast-paced environment, constructive conflict management, and direct interaction with customers, including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, reinforce safety programs, and report unsafe conditions, accidents, or issues to store management.
Follow food-safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Welcome customers and answer questions about products sold in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.