Courtesy Clerk/Grocery Bagger
About The Position
Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries, assists customers during checkout and with loading their purchases, maintains store and parking-lot cleanliness, returns merchandise, and supports store operations and customer questions. The associate follows safety and food-safety procedures, complies with applicable laws and company guidelines, and works cooperatively in a fast-paced environment.
Requirements
- Customer service skills.
- Effective communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Retail experience is preferred, but not necessary.
Responsibilities
- Bag groceries at checkout, striving for at least five items per bag while preventing damage to items.
- Follow best practices for bagging groceries in reusable, plastic, and paper bags.
- Help remove customers’ merchandise from the bottom of the bascart for checkout.
- Offer to help customers load bags into their cars.
- Perform basic shelf conditioning.
- Inform customers of grocery specials.
- Return merchandise to store shelves.
- Gather bascarts and return them to designated areas.
- Clean spills and collect and pick up trash inside the store and in the parking lot.
- Clean all areas inside and outside the store.
- Handle and assemble seasonal merchandise.
- Learn the store layout, locate products, and conduct price checks for cashiers.
- Follow safety procedures; identify unsafe conditions, accidents, or issues and notify store management.
- Follow food-safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
- Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
- Comply with local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and seek assistance when needed to resolve customer or business issues.
- Handle customer and business information honestly and with integrity.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
