Courtesy Clerk/Grocery Bagger

Kroger•Wylie, TX

12d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customer groceries at checkout, handles merchandise carefully, assists customers with loading bags into their cars, and provides courteous support throughout the store. The role also involves maintaining clean and safe areas inside and outside the store, gathering carts, conditioning shelves, returning merchandise, handling seasonal merchandise, and assisting with product location and price checks. The associate follows food safety rules, company guidelines, and applicable laws, and reports unsafe conditions or equipment needing repair.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage.
Use best practices when bagging items in reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers' carts for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather carts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures, reinforce safety programs, and report unsafe conditions, accidents, or issues to store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Make customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and seek assistance when needed to resolve customer or business issues.
Handle customer and business information with honesty and integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.