Courtesy Clerk/Grocery Bagger

The Kroger Co.•Carson, CA

13d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customers’ groceries at checkout, helps customers with merchandise and loading bags into their cars, maintains shelves and store cleanliness, returns merchandise, gathers carts, and assists customers with product questions and price checks. The role also supports seasonal merchandise handling, food safety, equipment inspections, and store safety procedures. Associates are expected to follow applicable laws and company guidelines and provide support to minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
Follow best practices for bagging groceries in reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the cart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather carts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.