Court Supervisor II (202) - United Family Court Division

Superior Court of California, County of San Francisco • San Francisco, CA

13d • Onsite

About The Position

The Court Supervisor II position is only open to current employees of the San Francisco Superior Court who (1) are under a permanent appointment with the Court, or (2) previously held a permanent appointment and accepted a temporary appointment without a break in service. Individuals who are not current employees of the Court, or current temporary Court employees who did not previously hold a permanent appointment with the Court without a break in service may not apply. The Superior Court of California, County of San Francisco, invites applications from qualified individuals interested in a supervisory position. The opening is in the Unified Family Court division. The Court Supervisor II will supervise, coordinate, review, and evaluate the work of an assigned unit of employees performing a variety of complex court support work; develop work methods and procedures; recommend procedural changes; provide excellent customer service; and perform other job-related duties as required. Most positions in these classifications are assigned Monday through Friday, normal working hours. Once appointed, the incumbent can be re-assigned or transferred to any position in the Court classified as Court Supervisor II if the needs of the Court necessitate such a change. This selection process is being conducted in accordance with San Francisco Superior Court Personnel Rule 4. An eligibility list will not be established.

Requirements

• Five or more years of increasingly responsible experience performing a variety of administrative and/or clerical functions in a legal or court environment
• One of those five years should include scheduling, organizing, and directing the work of other employees, and/or be in a recognized leadership role
• Ability to supervise, direct, motivate, and evaluate the work of assigned staff
• Ability to establish and maintain cooperative working relationships
• Ability to multi-task in challenging situations in a stressful environment
• Ability to handle adverse, critical, and challenging situations in a stressful environment
• Ability to analyze and process information relevant to a problem and when determining alternatives, and make recommendations using sound judgment and decision-making skills
• Ability to use initiative and independent judgment
• Ability to plan, organize, administer, and coordinate the support functions and work standards for an assigned court support unit
• Ability to perform a wide variety of complex and specialized administrative and support work
• Ability to effectively communicate both verbally and in writing
• Ability to clearly interpret, explain, and apply a variety of procedures, codes, statutes, policies, rules, instructions, and regulations related to court/jury office functions and courtroom proceedings
• Ability to effectively use the Court’s computer systems and software
• Sit for extended periods
• Frequently stand and walk
• Normal manual dexterity and eye-hand coordination
• Lift and move objects weighing up to 25 lbs.
• Corrected hearing and vision to normal range
• Verbal communication
• Use of office equipment, including computer, telephone, calculator, copiers, and FAX

Nice To Haves

• Prior supervisory experience is strongly preferred
• Knowledge of principles of supervision, training, and employee evaluation
• Knowledge of team concepts within a continuous improvement environment
• Knowledge of customer service and public relations techniques
• Knowledge of program planning, implementation, and evaluation
• Knowledge of legal terminology and legal procedures and documents used in the California court system

Responsibilities

• Supervise, coordinate, review, and evaluate the work of an assigned unit of employees performing a variety of complex court support work
• Develop work methods and procedures
• Recommend procedural changes
• Provide excellent customer service
• Independently completes assigned tasks, demonstrating thorough knowledge of procedures and sound judgment
• Plans, organizes, coordinates, supervises, and evaluates the work of a court support unit
• Maintains a positive and productive work environment
• Identifies and removes barriers affecting staff morale
• Plans and implements staff training
• Conducts regular performance evaluations for assigned staff
• Assigns and adjusts daily workloads and schedules to ensure adequate coverage and timely completion of tasks, including managing absences, vacation requests, and emergent staffing needs
• Monitors and approves employee timekeeping records; enforces attendance policies; ensures staff adhere to work schedules
• Identifies performance issues and meets with individual employees to directly discuss the performance issues
• When necessary, initiates disciplinary action (e.g., prepares disciplinary reports and corrective action memos)
• Assists with the selection of new employees
• Responds to employee grievances and complaints
• Updates and maintains office procedural and training manuals
• Assists with the development and implementation of organizational goals, objectives, new work procedures, and policies for the Court
• Monitors the effectiveness and results of unit operations
• Assists with the preparation of a wide variety of reports, plans, and proposals
• Provides clear and concise explanations of complex procedures
• Effectively addresses customer issues and complaints
• Performs other job-related duties as required

Benefits

• A generous flexible benefits program which includes a variety of health, dental, life insurance plans, and other benefit options
• A contributory retirement plan
• Paid vacation, sick leave, floating holidays and holiday pay
• A deferred compensation savings program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed