Resource Support Analyst
About The Position
The Court Reporter Coordinator supports US Legal Support’s nationwide network of court reporters and videographers and helps ensure successful delivery of services to clients. The role manages communications, tracks workflow progress, resolves operational challenges, and supports leadership with reporting and analysis. It requires a highly organized, detail-oriented professional who can build strong relationships and manage multiple priorities. The coordinator serves as a primary contact for reporter-related questions, maintains professional partnerships, and coordinates daily communications by email, phone, and text. The position monitors transcripts, exhibits, and other work products; follows up on outstanding items; and keeps internal stakeholders informed about workflow status and priorities. It also researches and resolves operational issues, ensures adherence to company procedures, escalates complex matters, and participates in assigned projects and operational initiatives. The role analyzes regional performance data using Excel, SharePoint, and internal reporting tools; prepares reports and summaries for leadership; tracks performance metrics and trends; and supports process improvements. The position is based in a professional office environment in Woodland Hills, California, with a Monday–Friday schedule during standard business hours.
Requirements
- High school diploma or equivalent.
- Strong proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and SharePoint.
- Excellent verbal and written communication skills.
- Strong relationship-building and customer service abilities.
- Excellent organizational and time-management skills.
- Ability to manage multiple priorities and work in a fast-paced, deadline-driven environment.
- Strong analytical and problem-solving abilities.
- Attention to detail and commitment to accuracy.
- Ability to work independently and collaborate effectively across teams.
- Professionalism and sound judgment when handling sensitive information.
- Proficiency with technology and business systems.
Nice To Haves
- Experience in customer service, coordination, scheduling, administrative support, or operations.
- Experience supporting court reporters, legal services, litigation support, or professional services environments.
- Experience with reporting, performance metrics, and data analysis.
- Associate's or bachelor's degree in Business, Communications, Operations, or a related field.
Responsibilities
- Establish and maintain strong working relationships with court reporters and videographers.
- Serve as a primary point of contact for reporter-related questions and operational support.
- Promote professional, service-focused partnerships consistent with company standards and expectations.
- Coordinate daily communications through email, phone, and text messaging.
- Monitor and track the status of transcripts, exhibits, and other work products.
- Follow up on outstanding items to meet deadlines and client expectations.
- Provide internal stakeholders with timely updates on workflow status and priorities.
- Coordinate among court reporters, operational teams, and leadership.
- Research and resolve operational issues and general inquiries.
- Investigate challenges affecting reporters, videographers, or clients and identify solutions.
- Ensure compliance with company procedures and operational standards.
- Escalate complex issues and assist with resolution strategies.
- Participate in special projects and operational initiatives as assigned.
- Analyze regional performance data using Excel, SharePoint, and internal reporting tools.
- Prepare reports and summaries to support leadership decision-making.
- Track key performance metrics and identify trends affecting operational performance.
- Support leadership in evaluating regional outcomes and identifying improvement opportunities.
- Assist with process improvement initiatives to increase efficiency and service quality.
Benefits
- Competitive compensation package
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Paid parental leave
- Company-paid life insurance
- Short-term and long-term disability coverage
- Employee Assistance Program (EAP)
- Professional development opportunities
- Collaborative and supportive team environment
- Opportunity to work with a growing, industry-leading organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
