Minnesota Court Payment Center Clerk

Minnesota Judicial Branch•Saint Paul, MN

12d•$45,184 - $65,584•Remote

About The Position

The Court Services Division is seeking to fill a full-time, permanent Court Payment Center Clerk position with the MN Court Payment Center (CPC). In this role you’ll serve as the first point of contact for court customers statewide. CPC staff initiate citations received from law enforcement and provide telephone and email support to court customers who have questions about citations and submitting electronic payments. Your work ensures that every citizen receives professional, accurate, and thorough assistance that upholds the Court’s vision and mission. If you’re passionate about public service, thrive in a fast‑paced environment, and enjoy helping people navigate the justice system, we encourage you to apply today.

Requirements

High School Diploma or equivalent.
At least six months of professional office experience in a high-volume call center using automated call-distribution (ACD) software.
Access to reliable, high-speed internet capable of successful remote access to the Judicial Branch network.
Ability to attend in person new employee orientation and training sessions.
Utilize excellent customer service skills in an inclusive, multi-cultural environment, to effectively support individuals with limited experience with the judicial system, respond to a large volume of customer inquiries quickly and accurately, and initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement.
Skilled at navigating difficult situations and resolving conflict in a respectful and courteous manner.
Ability to expertly navigate a personal computer, using multiple applications concurrently while actively listening and accurately documenting inquiry details with minimal errors.
Ability to establish and maintain effective working relationships with others, including co-workers, and leadership. Strong team player.
Ability to adapt to changing business needs, case types, or service delivery methods.
Ability to handle sensitive and confidential matters and cases appropriately and in compliance with all applicable court rules, policies, and statutes.
Ability to learn and explain rules of court, state statutes or local ordinances, case processing, policies, and procedures in the area of court assigned.

Nice To Haves

Associate or bachelor’s degree in relevant field of study.
5+ years of customer service experience in a related field.
2+ years of experience working in a high-volume, high-performance call center.
Experience troubleshooting technical issues independently in a remote environment.
Experience working with the courts Case Information System (MNCIS).
Fluency in a second language.

Responsibilities

Respond to a high volume of incoming telephone calls and emails from members of the public regarding citations, including scheduling hearing officer appointments and providing information on case payment options. Engage Language Line staff and supervisory staff, when appropriate.
Utilize relevant resource materials as needed to deliver service accurately and per established performance metrics and guidelines, and document customer inquiries per documentation standards.
Refer callers to additional resources and subject matter experts including court administration, accounting staff, or other agencies, as appropriate.
Quickly, accurately, and consistently initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement.
Process quality assurance reports.