Court Operations Trainer - Operations Systems & Training

Clerk of the Circuit Court & Comptroller, Palm Beach County • West Palm Beach, FL

8d • Onsite

About The Position

The Clerk of the Circuit Court & Comptroller's Operations Systems & Training department is seeking an energetic and innovative Technical Trainer to join their cutting-edge team! As a Technical Trainer I, you will be responsible for delivering engaging and impactful training to new and existing employees in all areas of court operations and official records, i.e. Circuit/County Civil, Circuit/County Criminal, Unified Family Court, Jury, Recording, Record Services and Branch locations. This role requires a deep understanding of court and official records procedures, excellent communication skills and the ability to engage and educate a diverse audience. Join our team and be a part of court operations by developing high-performing individuals! Come join the team, apply today and open up opportunities for future career growth! This position participates in a pay progression program that allows pay increases in phases for employees who demonstrate increased proficiencies in more complex areas of training.

Requirements

• Associate’s degree in business administration, Education, Communications or related field, supplemented by one (1) year of recent and relevant experience.
• Additional experience is accepted as a minimum requirement in lieu of a post-secondary degree on the following basis: additional four (4) years in lieu of a bachelor’s degree, and additional two (2) years in lieu of an associate degree.

Nice To Haves

• Automated systems technical training experience
• Working knowledge of Word, Excel, PowerPoint, SharePoint, Articulate, Vyond, Prezi and Canva

Responsibilities

• Conducts and manages all aspects of one-on-one training and classroom training for Court Operations and Official Records staff.
• Coordinates and implements instruction in an orderly and professional manner, adjusting presentation approach and curriculum according to audience learning style and skill level.
• Updates current training material as needed; assists with the development of new training materials.
• Participates in peer review and testing for new training guides and online training courses.
• Tracks and records participant attendance and achievement; evaluates performance and progress of trainees; prepares assessments and provides feedback to management; uses responsible judgment and discretion in communications and recommendations related to participant performance and/or behavior.
• Confirms functionality of training facilities, equipment and materials to ensure proper working condition and adequate supply levels.
• Reviews course evaluations to determine effectiveness of training.
• Prioritizes and performs assignments to achieve maximum efficiency and effectiveness.
• Proficiently performs all assignments using various technology and applications such as Word, Excel, PowerPoint, SharePoint, Articulate, Vyond, Prezi and electronic training guides, including Canva.
• Performs work outside and beyond normal working hours during times of critical deadlines, projects, or other time-sensitive duties. Non-exempt positions will be compensated for any hours worked over 40 in compliance with our overtime and compensatory time policies and the Fair Labor Standards Act (FLSA).

Benefits

• Generous paid time off
• 17 paid holidays
• Superior health care plans with lower costs
• Retirement choices through the Florida Retirement System
• Deferred compensation plan
• Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• Tuition Reimbursement
• Qualifying employer for Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree