Court Operations Specialist (East County Courthouse Court Operations Specialist)

State of Oregon • Portland, OR

4d • Onsite

About The Position

The Multnomah County Circuit Court is hiring a Court Operations Specialist – East County Courthouse. In this role, you will perform a variety of specialized, technical, and complex clerical work related to court operations. This includes working in the courtroom, completing data entry in multiple systems, and customer service functions. You will additionally assist in managing docketing processes by creating, maintaining, distributing, and posting calendars for court participants, partners, and stakeholders, both internal and external. In addition, you will work hand-in-hand with the unit supervisor and team leads to train and advise ECC staff on department and courthouse processes through monitoring, documenting, and evaluating performance. Through your auditing and evaluation, you will keep an eye on compliance and effectiveness, so that you may identify and resolve complex and technical problems, complaints, and inconsistencies, to help determine corrective measures in tandem with ECC leadership. These tasks require keeping the department’s SharePoint page up-to-date, so that you may effectively communicate and document changes for staff and management. You may also be tasked to assist in developing and maintaining local templates and forms by reviewing current documents to ensure they comply with legislative changes. Although this posting attempts to capture the many functions you will perform on a regular basis, assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• High school diploma or equivalent.
• Four (4) years of responsible administrative experience in a moderately complex office or business setting demonstrating the knowledge, skills and abilities needed for this position OR Any combination of education and experience equivalent to four (4) years of experience that typically supports the knowledge, skills, and abilities for the position.
• Experience performing a variety of clerical or administrative support tasks that included using a computer to enter and retrieve information, meeting strict deadlines, and maintaining accuracy when interrupted or distracted by a noisy work setting.
• Experience providing customer service, in-person and over the phone, to people who may be facing challenging circumstances, high levels of stress, behavioral health issues, or trauma.
• Experience communicating effectively, orally and in writing, to a variety of audiences.
• Experience explaining processes, procedures, policies, or decisions on behalf of an employer.
• Experience reviewing documents for accuracy and completeness.
• A cover letter that demonstrates how you meet the Minimum Qualifications, Special Qualifications, and Requested Skills and Attributes.
• A completed work history, either by completing the Job History (internal candidate) or Work Experience (external candidate) portion of your Workday profile OR by attaching an updated resume.
• All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Nice To Haves

• New to OJD candidates are offered up to the fourth step of the salary range, depending on experience.

Responsibilities

• Perform a variety of specialized, technical, and complex clerical work related to court operations.
• Work in the courtroom.
• Complete data entry in multiple systems.
• Perform customer service functions.
• Assist in managing docketing processes by creating, maintaining, distributing, and posting calendars for court participants, partners, and stakeholders, both internal and external.
• Work with the unit supervisor and team leads to train and advise ECC staff on department and courthouse processes through monitoring, documenting, and evaluating performance.
• Audit and evaluate for compliance and effectiveness.
• Identify and resolve complex and technical problems, complaints, and inconsistencies.
• Determine corrective measures in tandem with ECC leadership.
• Keep the department’s SharePoint page up-to-date.
• Assist in developing and maintaining local templates and forms by reviewing current documents to ensure they comply with legislative changes.

Benefits

• 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees).
• Optional insurances and flexible spending plans.
• 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
• Potentially eligible for a 5% annual increase.
• Free onsite parking in a gated employee parking lot.
• Public Service Loan Forgiveness eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED