Court Operations Specialist (East County Courthouse Court Operations Specialist)

State of Oregon•Portland, OR

1d•$57,183 - $88,708•Onsite

About The Position

The Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission. The Multnomah County Circuit Court is hiring a Court Operations Specialist – East County Courthouse. In this role, you will perform a variety of specialized, technical, and complex clerical work related to court operations. This includes working in the courtroom, completing data entry in multiple systems, and customer service functions. You will additionally assist in managing docketing processes by creating, maintaining, distributing, and posting calendars for court participants, partners, and stakeholders, both internal and external. In addition, you will work hand-in-hand with the unit supervisor and team leads to train and advise ECC staff on department and courthouse processes through monitoring, documenting, and evaluating performance. Through your auditing and evaluation, you will keep an eye on compliance and effectiveness, so that you may identify and resolve complex and technical problems, complaints, and inconsistencies, to help determine corrective measures in tandem with ECC leadership. These tasks require keeping the department’s SharePoint page up-to-date, so that you may effectively communicate and document changes for staff and management. You may also be tasked to assist in developing and maintaining local templates and forms by reviewing current documents to ensure they comply with legislative changes. Although this posting attempts to capture the many functions you will perform on a regular basis, assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

High school diploma or equivalent.
Four (4) years of responsible administrative experience in a moderately complex office or business setting demonstrating the knowledge, skills and abilities needed for this position OR Any combination of education and experience equivalent to four (4) years of experience that typically supports the knowledge, skills, and abilities for the position.
Experience performing a variety of clerical or administrative support tasks that included using a computer to enter and retrieve information, meeting strict deadlines, and maintaining accuracy when interrupted or distracted by a noisy work setting.
Experience providing customer service, in-person and over the phone, to people who may be facing challenging circumstances, high levels of stress, behavioral health issues, or trauma.
Experience communicating effectively, orally and in writing, to a variety of audiences.
Experience explaining processes, procedures, policies, or decisions on behalf of an employer.
Experience reviewing documents for accuracy and completeness.
Must be able to complete the U.S. Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
Must be authorized to work in the United States and will be verified by E-Verify.

Nice To Haves

Resume preferred over work history.

Responsibilities

Perform a variety of specialized, technical, and complex clerical work related to court operations.
Work in the courtroom.
Complete data entry in multiple systems.
Provide customer service functions.
Assist in managing docketing processes by creating, maintaining, distributing, and posting calendars for court participants, partners, and stakeholders, both internal and external.
Work with the unit supervisor and team leads to train and advise ECC staff on department and courthouse processes through monitoring, documenting, and evaluating performance.
Identify and resolve complex and technical problems, complaints, and inconsistencies, to help determine corrective measures in tandem with ECC leadership.
Keep the department’s SharePoint page up-to-date.
Assist in developing and maintaining local templates and forms by reviewing current documents to ensure they comply with legislative changes.

Benefits

95% to 99% of medical insurance premiums paid for full-time employees
Up to 99% of medical insurance premiums paid for part-time employees
Mental health coverage
10 paid holidays
2 floating holidays
3 personal business days
Separate sick and vacation paid leaves (prorated for part-time employees)
Optional insurances
Flexible spending plans
5% allowance for bilingual skills (includes ASL) if skills test is passed and assigned to use those skills on the job
Potential for a 5% annual increase
Free onsite parking in a gated employee parking lot
Eligible for Public Service Loan Forgiveness program