Court Operations Specialist A

City of Eugene • Eugene, OR

1d • Onsite

About The Position

The City of Eugene Municipal Court is hiring a Court Operations Specialist A to provide judicial support, compassionate customer service, and clerical and administrative support. This highly public-facing role involves frequent interactions with a diverse range of community members, including people in stressful or potentially confrontational situations. The position requires calm, clear communication and the ability to use or learn de-escalation strategies. The court is team-focused, customer-service-centered, and diversity-minded. This recruitment will also establish an eligibility list for future vacancies.

The role provides information about court processes and case-related functions; supports courtroom proceedings and docket coordination; processes court documents, referrals, and records; and maintains accurate, secure record-keeping systems. The specialist also supports other team functions and may cross-train or rotate into other Court Operations Specialist A assignments.

This is an onsite position at the Municipal Court Building in Eugene, Oregon. The regular schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., with flexibility based on business needs. The schedule is generally stable, with occasional overtime or after-hours work. The hourly salary range is $24.08–$29.95 ($50,086.40–$62,296.00 annually); starting pay within the range is determined based on relevant education and experience. The position may qualify for up to an additional 5% of base salary for demonstrated Spanish fluency at the required level.

Requirements

• High school diploma or GED equivalent.
• Two years of administrative or clerical experience; experience in a court or legal setting, social work or social services, payment processing, and/or work with vulnerable populations or complex public interactions is preferred.
• Pass a criminal background check.
• Clearly and accurately interpret court documents, policies, and procedures.
• Communicate information accurately and effectively, orally and in writing.
• Work effectively as a team member and use good judgment and effective communication skills.
• Interact tactfully and effectively with the public in stressful and potentially confrontational situations.
• Make decisions based on regulations and established policies and procedures.
• Work independently, quickly, and accurately, with close attention to detail amid frequent interruptions and changing priorities.
• Obtain LEDS certification or have the ability to obtain it within 90 days of hire.
• Establish and maintain complex filing and record-keeping systems, including alphanumeric filing.
• Complete data entry efficiently and accurately.
• Operate standard office equipment, including a computer terminal, calculator, and photocopier.
• Type efficiently in a fast-paced environment and multitask in a computer setting.
• Maintain confidentiality and meet security requirements.
• Be able to occasionally lift, move, or carry objects weighing up to 25 pounds; the role may also require extended periods of standing.

Nice To Haves

• Fluency in Spanish may be preferred; additional bilingual pay is available for demonstrated fluency at the required intermediate or advanced level and successful completion of a City-administered fluency examination.
• Coursework or experience in court, law, or bookkeeping is preferred.
• Experience in a court or legal setting, social work or social services, payment processing, or working with vulnerable populations and/or complex public interactions is preferred.
• Knowledge of court documents, policies, procedures, and legal requirements, or the ability to learn them within a reasonable period.
• Knowledge of municipal court regulations, statutes, procedures, and policies, or the ability to learn them within a reasonable period.
• Knowledge of record-keeping processes and procedures, business English, spelling, punctuation, basic math, and general computer use.

Responsibilities

• Provide detailed information to City staff, other agencies, and the public about case-related functions and court procedures.
• Explain how to complete court documents and forms, and review submitted forms and correspondence for accuracy and completeness.
• Organize, maintain, and retrieve court documents for judges, attorneys, staff, and the public.
• Prepare correspondence regarding plea dates, case inquiries, amounts owed, hearings, and other court activities.
• Check in defendants for hearings and ensure judges receive the correct court papers.
• Initiate and process removal of suspension orders, warrants, and releases of defendants from custody.
• Assist the judge in the courtroom, record case dispositions, and collate completed case files.
• Coordinate the daily preliminary docket process.
• Respond to telephone and in-person inquiries from the public and other agencies.
• Organize and maintain jury and non-jury trial, hearing, and argument calendars, and coordinate juror activities.
• Process requests for court-appointed attorneys and other court documents.
• Develop and maintain accurate and timely records and databases, ensuring required information is included and court records requirements are met.
• Maintain the security and custody of court records and comply with public records laws and court procedures when releasing information.
• Prepare and proof forms, letters, court documents, orders, statistical reports, and other documentation; compose correspondence according to established procedures or instructions.
• Monitor and process referrals to court programs.
• Process court documents, including sentence orders, motions, orders, appeals, and in-custody papers.
• Support and respect diversity in the workplace.
• Cross-train or rotate into other Court Operations Specialist A functions as needed.
• Complete assigned job tasks, special projects, and other duties in support of team, department, and City goals, working cooperatively and productively.
• Demonstrate employee engagement, accountability, coachability, and responsibility for personal performance and results.

Benefits

• The City offers competitive benefits; details are available in the referenced benefits materials.
• Up to an additional 5% of base salary for employees who meet the bilingual-pay requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED