Court Operations Associate (Cashier/Information Clerk)

State of Oregon • Bend, OR

2d • Onsite

About The Position

The Deschutes County Circuit Court in Bend, Oregon, is hiring a Court Operations Associate to perform cashier and information-clerk duties. The role supports members of the public navigating court services, including people experiencing challenging or stressful circumstances. The position involves opening cases, adding parties, scheduling court appearances, providing forms, reviewing fee waivers and restraining order applications, accepting and receipting trust and revenue funds, and preparing deposit slips. The associate answers questions about restitution, filing fees, fines, payment schedules, hearing dates, and court procedures, and helps attorneys, litigants, jurors, and members of the public navigate the courthouse and nearby government buildings.

The role also involves accepting traffic pleas, completing traffic citation paperwork, routing citations to judges or traffic clerks, reducing fines or extending payment deadlines as appropriate, and referring complex questions to a traffic clerk. When providing backup coverage for the file room clerk, the associate manages the customer service window, prepares and certifies copies, orders and retrieves files, monitors patrons viewing files, and answers general questions. Assigned tasks may change to accommodate workload and organizational needs.

This is a full-time position with a current schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. Occasional after-hours or overtime work may be required, and the position is eligible for overtime compensation for hours worked in excess of 40 per workweek. The work includes frequent phone and in-person contact with people from diverse backgrounds, including people in stressful circumstances or who may be angry or verbally abusive. It also involves extended periods of sitting or standing and regular use of office equipment.

Requirements

• High school diploma or equivalent.
• At least three years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents, or an equivalent combination of education and experience.
• Experience performing varied clerical or administrative support tasks with strict deadlines in a busy business or professional setting.
• Experience using a variety of software programs to access and input information and complete tasks, including scheduling and maintaining calendars.
• Experience providing customer service to a variety of individuals in challenging circumstances.
• Experience and skill in writing and reviewing documents for accuracy and completeness.
• Experience handling cash or credit card transactions and generating receipts.

Responsibilities

• Open new cases, add parties to cases, and schedule court appearances.
• Provide forms to litigants and review fee waivers and restraining order applications.
• Accept and receipt trust and revenue funds and prepare deposit slips.
• Answer questions about restitution, filing fees, fines, payment schedules, hearing dates, and court procedures.
• Help attorneys, litigants, jurors, and members of the public navigate the courthouse and nearby government buildings.
• Accept traffic pleas, complete traffic citation paperwork, and route citations to judges or traffic clerks.
• Reduce fines or extend payment deadlines as appropriate and refer complex questions to a traffic clerk.
• Provide backup coverage for the file room clerk by managing the customer service window, preparing and certifying copies, ordering and retrieving files, monitoring patrons viewing files, and answering general questions.

Benefits

• The employer pays 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, and 3 personal business days.
• Separate sick and vacation paid leaves, prorated for part-time employees.
• Optional insurances and flexible spending plans.
• A 5% allowance for bilingual skills, including ASL, if the employee passes a skills test and is assigned to use those skills on the job.
• Potential eligibility for a 5% annual increase.
• Eligibility for the Public Service Loan Forgiveness program through an eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED