Court Operations Associate (Cashier/Information Clerk)
About The Position
The Deschutes County Circuit Court in Bend, Oregon, is hiring a Cashier/Information Clerk (Court Operations Associate). The role supports court operations and serves members of the public, attorneys, litigants, and jurors, including people experiencing stressful or challenging circumstances. The employee opens new cases, adds parties to cases, schedules court appearances, provides forms, reviews fee waivers and restraining order applications, accepts and receipts trust and revenue funds, and prepares deposit slips. The employee answers questions about restitution, filing fees, fines, payment schedules, hearing dates, and court procedures, and helps courthouse visitors navigate the courthouse and nearby government buildings. The position also handles traffic-related tasks, including accepting traffic pleas, completing citation paperwork, routing citations, reducing fines or extending payment deadlines as appropriate, and referring complex questions to a traffic clerk. As backup for the file room clerk, the employee manages the customer service window, prepares and certifies copies, orders and retrieves files, monitors patrons viewing files, and answers general questions. Assigned tasks may change to accommodate workload and organizational needs. This is a full-time position with a current schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. Occasional after-hours or overtime work may be required; the position is eligible for overtime compensation for hours worked beyond 40 in a workweek. The work involves frequent phone and in-person contact, including with people who may be angry or verbally abusive, and extended periods of sitting or standing.
Requirements
- High school diploma or equivalent.
- At least three years of responsible experience in a moderately complex office or business setting involving processing financial, administrative, or legal documents, or an equivalent combination of education and experience.
- Experience performing varied clerical or administrative support tasks under strict deadlines in a busy business or professional setting.
- Experience using a variety of software programs to access and input information and complete tasks, including scheduling and maintaining calendars.
- Experience providing customer service to a variety of individuals in challenging circumstances.
- Experience and skill in writing and reviewing documents for accuracy and completeness.
- Experience handling cash or credit card transactions and generating receipts.
Responsibilities
- Open new cases, add parties to cases, and schedule court appearances.
- Provide forms to litigants and review fee waivers and restraining order applications.
- Accept and receipt trust and revenue funds and prepare deposit slips.
- Answer questions about restitution, filing fees, fines, payment schedules, hearing dates, and court procedures.
- Help attorneys, litigants, jurors, and the public navigate the courthouse and nearby government buildings.
- Accept traffic pleas, complete traffic citation paperwork, and route citations to judges or traffic clerks.
- Reduce fines or extend payment deadlines as appropriate and refer complex questions to a traffic clerk.
- Provide backup coverage for the file room clerk by managing the customer service window, preparing and certifying copies, ordering and retrieving files, monitoring patrons viewing files, and answering general questions.
Benefits
- Employer pays 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
- 10 paid holidays, 2 floating holidays, and 3 personal business days.
- Separate sick and vacation paid leaves; leave is prorated for part-time employees.
- Optional insurances and flexible spending plans.
- A 5% allowance for bilingual skills, including ASL, if the employee passes a skills test and is assigned to use those skills on the job.
- Potential eligibility for a 5% annual increase.
- Eligible employer for the Public Service Loan Forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
