Court Case Manager 1 (41-3024) Anchorage Customer Service

State of Alaska•Anchorage, AK

14d•$11•Onsite

About The Position

This position is responsible for processing and managing a wide range of court filings for civil, small claims, and criminal cases. Duties include opening new case filings, accepting payments, reviewing documents for completeness, assigning judges, issuing summonses for civil cases, and scheduling court dates for dissolution and forcible entry and detainer (FED) matters. The incumbent also routes documents appropriately for imaging and case processing within OnBase and issues deficiency notices for filings missing required forms. The position provides extensive customer service and administrative support to the public, private attorneys, state agencies, and court personnel. Responsibilities include responding to inquiries regarding court procedures, file requests, copy requests, forms, and research materials, while directing customers to additional resources when appropriate. The employee answers telephones, responds to inquiries received through filing and customer service mail, and supports front counter operations during peak periods to ensure timely and efficient customer assistance. Additional duties include recalling outstanding civil and criminal bench warrants, processing criminal requests, court orders, arraignment rescheduling requests, and bail paperwork, and assigning arraignment dates as necessary. The incumbent also receipts payments into the appropriate account codes for fines, bail, restitution, sanctions, forfeitures, civil orders, certified mailings, copies, executions, and marriage ceremonies. Daily financial responsibilities include balancing a cash drawer and generating cash summary reports. The position also assists with electronic case management by importing cases into OnBase, opening and routing new electronic filings from designated queues, retrieving files from various locations, and assisting with the opening of unclaimed body cases. Additional responsibilities may include processing requests for tape or media duplication of court proceedings, relieving front counter staff during breaks, training co-workers as directed, assisting other divisions as needed, and performing other duties assigned by supervisory staff to support efficient court operations.

Requirements

Graduation from high school or completion of a General Education Development (GED) certificate AND one year of office clerical experience.
Post-secondary transcripts, if using education to meet minimum qualifications.
A list of at least three (3) professional references, who have had supervisory authority over you along with their daytime contact phone numbers and email addresses.
Copies of your most recent (2) performance evaluations, if available.
Certification that applicants have a legal right to accept employment in the United States.
Work experience not already documented in your application must include the employer’s name, your job title, dates of employment and whether full or part-time.
If post-secondary education is required to meet the Minimum Qualifications, you must fill in the Education and Training section of the application. If you have not obtained a degree, please indicate the number of credit hours earned in the Degree Obtained field.
Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications for the position and are required with each application.
Evidence that foreign education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution.

Nice To Haves

Employees transferring from another State of Alaska agency may receive consideration for an advance step placement.
Employees working in this job classification will promote to salary range 11 after successful completion of three years of service with the court.

Responsibilities

Processing and managing a wide range of court filings for civil, small claims, and criminal cases.
Opening new case filings, accepting payments, reviewing documents for completeness, assigning judges, issuing summonses for civil cases, and scheduling court dates for dissolution and forcible entry and detainer (FED) matters.
Routing documents appropriately for imaging and case processing within OnBase.
Issuing deficiency notices for filings missing required forms.
Providing extensive customer service and administrative support to the public, private attorneys, state agencies, and court personnel.
Responding to inquiries regarding court procedures, file requests, copy requests, forms, and research materials, while directing customers to additional resources when appropriate.
Answering telephones and responding to inquiries received through filing and customer service mail.
Supporting front counter operations during peak periods to ensure timely and efficient customer assistance.
Recalling outstanding civil and criminal bench warrants.
Processing criminal requests, court orders, arraignment rescheduling requests, and bail paperwork.
Assigning arraignment dates as necessary.
Receipt payments into the appropriate account codes for fines, bail, restitution, sanctions, forfeitures, civil orders, certified mailings, copies, executions, and marriage ceremonies.
Balancing a cash drawer and generating cash summary reports.
Assisting with electronic case management by importing cases into OnBase, opening and routing new electronic filings from designated queues, retrieving files from various locations, and assisting with the opening of unclaimed body cases.
Processing requests for tape or media duplication of court proceedings.
Relieving front counter staff during breaks.
Training co-workers as directed.
Assisting other divisions as needed.
Performing other duties assigned by supervisory staff to support efficient court operations.