Safe Alliance - Court Advocate

Ascend Nonprofit Solutions • Charlotte, NC

2d • Hybrid

About The Position

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment. Using a trauma-informed, client-centered approach, this role involves assessing potential clients, connecting them with services, providing intake, assessment, assistance with DVPO paperwork, case management, crisis intervention, safety planning, court education, information, and referrals. The position also offers courtroom support, accompaniment, and outreach to survivors, and facilitates support groups. Administration duties include maintaining confidential client records in agency databases, managing grant reporting and grantor relationships, adhering to documentation procedures, and translating documents when applicable. Stewardship involves increasing awareness of victimization, prevention, and resources through public speaking and media requests, participating in community meetings, and promoting professional relationships. Professional development includes staying informed of best practices, attending training, and maintaining necessary skills and knowledge.

Requirements

• High School Diploma, GED, or Equivalent Experience

Nice To Haves

• Experience working with victims or experience in human services.
• Spanish-speaking preferred

Responsibilities

• Using a trauma-informed, client-centered approach to assess potential clients to identify client needs and connect them with appropriate services.
• Provide intake, assessment, assistance with DVPO paperwork, case management, crisis intervention, safety planning, court education, information, and referrals.
• Provide Courtroom support, accompaniment and outreach to survivors of intimate partner violence, sexual assault, and child maltreatment.
• Assist client with completing DVPO paperwork.
• Ensure coordinated client care with key community partners.
• Act with client in mind and work to meet client's needs and expectations to the extent possible.
• Facilitate support group(s).
• Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases including CSN, Raiser's Edge and Timeforce.
• Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
• Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
• Translation of Safe Alliance documents when applicable.
• Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
• Participate in community meetings and committees as assigned by supervisor.
• Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
• Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
• Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
• Contribute to agency effectiveness by performing other duties as assigned.

Benefits

• Equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED