Court Administration Assistant

Maricopa County•Phoenix, AZ

3d•Onsite

About The Position

The Court Administration Assistant provides administrative support in a fast-paced, high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary customer service, both internally and externally, ensuring that the needs of the Court are met effectively. About the Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County provides a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative, and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

High school diploma or GED
Two (2) years of general clerical or administrative experience OR Combined Education and Experience Qualifications: Post-secondary education may substitute for the experience requirement on a year-for-year basis
Knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill in the use of computer applications including spreadsheets, databases, and word-processing software.
Skill in written and verbal communication with others to convey information effectively.
Skill in providing exemplary customer service.
Skill in the preparation of statistical reports.
Ability to learn policies, procedures, and guidelines established by the Court.
Ability to respond courteously to the concerns of the public, attorneys, and employees.
Ability to use effective time management skills to handle multiple tasks at one time.
Ability to excel in a high-volume and time-sensitive work environment.
Ability to establish and maintain effective working relationships with others.
Ability to understand and accurately brief oral and written instructions.
Ability to make sound decisions in accordance with regulations, policies, and procedures.
Ability to work as a member of a team with minimal supervision.

Nice To Haves

Bilingual in Spanish/English

Responsibilities

Works with Judicial Officers and various other departments daily.
Delivers excellent customer service while answering a high volume of questions from internal and external customers by phone, email, and in person.
Explains legal filing procedures both at the counter and over the telephone; schedules hearings; assists the general public, law enforcement agents, attorneys, and their staff, and other employees with locating information, documents, and other related materials.
Performs a variety of case management functions, including reviewing case status reports, Cal-Acti, and researching cases.
Prepares and maintains statistical information.
Performs general clerical duties including but not limited to photocopying, scanning faxing, mailing, and data entry.
Performs other duties and special projects as assigned.