Assistant Supervisor Case Administration - Gardner District Court

Massachusetts Trial Court•Gardner, MA

1d•$69,398 - $102,281•Onsite

About The Position

This position supervises staff and is responsible for assigning and reviewing work to ensure the effective daily operations of the assigned unit. The role involves performing case processing responsibilities, including processing dockets, appeals, probation transfers, and e-filing. Additionally, the Assistant Supervisor trains new employees, provides technical assistance to staff and the public, and addresses operational challenges as needed. The position works under the direction of a Department Head.

Requirements

Associate degree from an accredited college or university
Five (5) years of related work experience, preferably in case management
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Knowledge of case management procedures.
Knowledge of principles and practices of employee supervision.
Knowledge of modern office equipment and technologies, including computers and applicable software.
Knowledge of docket reporting requirements.
Knowledge of basic financial recordkeeping.
Knowledge of court policies and procedures.
Skill in customer service.
Skill in leadership.
Skill in troubleshooting.
Ability to establish effective working relationships with others.
Ability to prepare clear and accurate reports.
Ability to maintain appropriate records.
Ability to communicate effectively, both orally and in writing.
Ability to work independently and follow oral and written instructions.
Ability to maintain confidentiality of information.
Ability to identify problems and recommend improvements to case processing activities.
Ability to monitor case processing activities to maintain quality control standards.

Responsibilities

Supervises the work of assigned staff, including assigning and reviewing work, and providing guidance.
Maintains accuracy and completeness of cases and records.
Schedules hearings, pulls cases for hearings, and ensures dockets are accurate.
Responds to and resolves issues that arise from the public, attorneys, and agencies pertaining to civil procedures.
Processes bill and batch transmittals. Maintains accurate financial records and prepares expenditure reports.
Serves as a liaison between the work unit and other offices and outside agencies for the distribution and collection of information and to resolve operational issues.
Provides customer service to attorneys, litigants, law enforcement personnel, and the public. Serves as a point of contact for information concerning cases processed within the major work unit.
Supervises the collection and reporting of statistics concerning cases processed.
Trains staff in the use of automated systems, case management business process, and other applicable software.
Performs other duties as required.