Course Coordinator

MEDICAL PRIORITY CONSULTANTS INC•Salt Lake City, UT

1d•Hybrid

About The Position

Primarily responsible for coordinating, with their other team members, data entry and customer service aspects for 250 - 350 training classes per month worldwide. As a member of the team, individuals will ensure that the upcoming classes, associated tasks, and correspondence are handled in a timely, professional, and accurate manner, from beginning to end. This role operates on a hybrid work model.

Requirements

Requires at least 1 year of Customer Service or Data Entry experience as a minimum to perform the major responsibilities of the job.
Direct client interaction in a non-visual environment.
Use of call center software including phone, email, and live chat functionality.

Nice To Haves

Prefer 3 years of experience to perform the major responsibilities of the job in any of these areas.
Experience using Learning Management Systems (LMS).

Responsibilities

Develops and maintains communication in a cooperative and professional manner with all levels of internal and external contacts.
Agency liaising as necessary.
Assists with in‑person customer service coverage in the office as needed during onsite days
Assumes the responsibility to resolve client, customer and instructor questions and issues. Urgent issues are resolved quickly and effectively.
Facilitates outbound calls to clients, attendees and instructors as needed to ensure course success.
Course entry, advertisement, and follow up by partnering with Host Agencies and internal resources, to secure best dates and resources for each course.
Course updates, including cancellations.
When necessary, processes issuance of appropriate refunds or vouchers.
Generates electronic class materials as needed.
Enters class material shipping requests when necessary.
Resolves issues of missing or inaccessible class materials.
Course registration management.
Quality assurance specific to all aspects of course management.
Provide exceptional and proactive Course Coordination support to Regional Account Team, Resource Management, and Project Management Team.
All other duties as assigned