Course Coordinator

Arizona State University

1d • Hybrid

About The Position

Supports in the development of community outreach program activities and program fundraising to promote stable and productive relationships between the university and local community. Salary Range: $46,300 - $52,000 per year; DOE Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) is seeking a high performing and service-oriented individual with exceptional attention to detail to support our faculty and staff. The ideal candidate is driven to identify, anticipate, and solve operational challenges across multiple programs that serve thousands of students. They adapt to changing needs or circumstances and demonstrate initiative and sound judgment in both routine and unexpected situations. Under supervision of the Assistant Manager of Scheduling and Staffing Operations, this role facilitates, coordinates, and oversees the technical and administrative processes involved in monitoring and staffing courses. The position supports the delivery of large-scale courses and programs with facilitated support components, and works closely with faculty, instructional designers, and operational teams to ensure high-quality, consistent, and timely course delivery. The role is execution-focused, and ensures that courses are adequately staffed to comply with quality and operational expectations, while meeting college and university deadlines.

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Demonstrated knowledge of and/or experience in: Logistical support in higher education or academic operations
• Effectively identifying issues, triaging potential problems and initiating solutions to ensure timely resolution
• Organizing resources and managing deadlines and workload priorities with frequent interruptions or changes
• Establishing and maintaining effective communication and working relationships with faculty and staff
• Using formulas, maintaining and manipulating Microsoft / Google docs and sheets and navigating enterprise-level systems such as: Airtable, PeopleSoft, and Analytics

Responsibilities

• Supports hiring and evaluation of instructors each term, including: reviewing recommendations made by faculty, determining assignments based on staffing and enrollment needs, and reviewing and providing feedback on evaluation of instructors at end of each term
• Works closely with Fiscal and Business Operations to ensure hiring documents are completed and submitted each semester
• Reviews routine enrollment reports to determine hiring needs.
• Serves as primary point of contact for trouble-shooting issues, problems and/or concerns associated with instructor assignments
• Receives and responds to inquiries and/or concerns and identifies appropriate academic or technical resources to facilitate timely and satisfactory resolution
• Performs periodic course and instructor data analysis
• Distributes important information and support materials each term to instructors
• Performs all other job-related activities, assignments and duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree