Courier

Memorial Healthcare•Owosso, MI

About The Position

The Courier picks up and delivers specimens, reports, X-rays, laundry, supplies, correspondence, and other items to physician offices, off-site facilities, clients, and ancillary services. The role is responsible for the proper handling and transport of patient specimens to Memorial Healthcare Center’s main laboratory, as well as timely and accurate communication between the laboratory and off-site locations. The courier maintains the hospital vehicle and may be required to use a personal vehicle if the hospital vehicle is unavailable. The position requires a high school diploma or GED, basic typing skills, effective communication, and the ability to drive manual and automatic vehicles safely. Applicants must hold a valid Michigan chauffeur’s driver’s license, have a good driving record with no current moving violations documented by the State of Michigan, and demonstrate strong customer service and interpersonal skills. The role also calls for independent problem-solving, composure under stress, flexibility in working hours, and reliable transportation to and from work. Previous delivery experience is preferred. The courier must be able to lift packages weighing up to 50 pounds using proper lifting techniques and must protect patient and employee confidentiality while following institutional safety, policy, and conduct requirements.

Requirements

High school diploma or GED.
Ability to read a road atlas, department procedures, and laboratory reports; alphabetize laboratory reports; write route procedures; update policies; and take messages.
Basic typing skills.
Ability to communicate well with others and use a cell phone and pager.
Ability to drive both manual and automatic transmission vehicles safely.
Evidence of capability to handle the responsibility of delivering and picking up specimens and mail from a wide variety of locations without error.
Valid Michigan chauffeur’s driver’s license, a good driving record, and no current moving violations as documented by the State of Michigan.
Exceptional interpersonal and customer service skills.
Ability to solve problems quickly and independently.
Ability to remain calm during stressful situations.
Flexibility in working hours and reliable transportation to and from work.
Ability to lift packages up to 50 pounds using proper lifting techniques.
Ability to maintain patient and employee confidentiality and follow applicable institutional policies and safety requirements.

Nice To Haves

Previous delivery experience.

Responsibilities

Properly handle and transport patient specimens from off-site facilities and clients to the Memorial Healthcare Center’s main laboratory.
Deliver correspondence, reports, supplies, X-rays, and other items to and from off-site facilities and clients.
Communicate messages between the laboratory and off-site facilities or clients accurately, courteously, and promptly.
Maintain the hospital vehicle daily, including checking gas and oil and arranging a car wash.
Fill supply orders promptly and contact clients if there are delays.
Contact offices or individuals to schedule delivery routes.
Verify chain of custody and proper handling of drug-screen specimens submitted from off-site locations.
Use a personal vehicle when the hospital vehicle is unavailable.
Lift packages weighing up to 50 pounds using proper lifting techniques.
Perform other duties as requested by the Director, manager, or senior technologists.
Observe patient and employee confidentiality in accordance with institutional privacy policies.
Apply job-related patient safety practices to support a safe environment, safe and effective use of equipment and technology, and reduced risk of adverse patient occurrences.
Support and follow the hospital’s mission, vision, and values; standards, policies and procedures; operating instructions; confidentiality statements; corporate compliance plan; customer service standards; and code of ethical behavior.