COURIER

Southern Michigan Bank & Trust • Battle Creek, MI

9d

About The Position

The Courier supports daily branch and operational needs by picking up and delivering customers’ cash deposits and change orders. The role provides professional customer service and requires accurate recordkeeping, confidentiality, and safe handling of transported materials. The Courier also maintains the courier vehicle and completes KnowB4 and ABA training.

The position interacts with internal and external customers and requires a positive, helpful approach, interpersonal and problem-solving skills, and the ability to assist beyond normal duties when needed. The employee has access to highly confidential information and must handle it professionally. No supervisory responsibilities are assigned.

Requirements

• High school diploma or equivalent.
• One to three weeks of training, or an equivalent combination of education and experience.
• Valid driver's license with a good driving record.
• Strong customer service skills.
• Attention to detail and accuracy.
• Basic computer skills.
• Ability to maintain confidentiality and professionalism.
• Interpersonal and problem-solving skills.
• Ability to solve practical problems and work with limited standardization.
• Ability to interpret written, oral, diagram, or schedule-based instructions.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Pick up and deliver customer cash deposits and change orders.
• Maintain detailed and accurate courier records of customer interactions, deposit activity, change orders, and other related banking transactions.
• Schedule routine maintenance for the courier vehicle.
• Fuel and maintain the cleanliness of the courier vehicle, including washing and cleaning the interior and exterior as needed.
• Complete KnowB4 and ABA training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED