Courier

OUTSOURCE MANAGEMENT GROUP LLC • Seattle, WA

2d • $21 - $23

About The Position

The Courier is responsible for the safe, accurate, and timely pickup and delivery of medical specimens, packages, and other assigned materials for the client. The position operates assigned vehicles, follows established routes, uses CXT software to document pickups and deliveries, and transports materials securely in accordance with healthcare privacy, safety, labeling, and documentation requirements.

The Courier performs pre-route vehicle and equipment inspections, verifies route readiness, completes scheduled and urgent deliveries, communicates with dispatch and supervisors, and completes end-of-shift vehicle procedures. The position requires a valid driver's license, excellent driving awareness, attention to detail, reliability, time management, accountability, and the ability to safely handle sensitive medical materials.

The Courier works independently and throughout the hospital service environment and surrounding assigned delivery routes. Duties involve driving, entering and exiting a vehicle, walking, lifting and carrying assigned materials up to 20 pounds using available lift or transport tools, operating mobile technology, and working under time-sensitive conditions.

Requirements

• High school diploma or equivalent.
• Valid driver's license and acceptable driving record, subject to applicable company and client requirements.
• Ability to safely operate an assigned vehicle and perform routine vehicle readiness inspections.
• Ability to learn and follow Standard Operating Procedures (SOPs), route requirements, client requirements, and site-specific workflows.
• Ability to learn and use CXT software, mobile devices, package scanning tools, and other assigned technology.
• Strong attention to detail and ability to maintain accuracy while managing time-sensitive assignments.
• Ability to communicate professionally with customers, dispatch, supervisors, and management.
• Ability to safely handle medical specimens and comply with applicable privacy, safety, labeling, and documentation requirements.
• Ability to work independently while maintaining communication and accountability.
• Ability to meet established productivity, quality, safety, and service expectations.

Nice To Haves

• Previous experience as a courier, driver, delivery professional, medical courier, or in logistics or transportation.

Responsibilities

• Provide professional, respectful, and responsive service to clients, customers, internal teams, dispatch, supervisors, and client staff; communicate clearly, respond appropriately to requests, demonstrate ownership and follow-through, maintain OMG dress code standards and a clean professional appearance, and adapt to hospital site expectations and workflows.
• Inspect the assigned vehicle and equipment before routes, verify fuel and route readiness, confirm the required courier lab bag and mobile device are available and operational, record inspection details, and check out the vehicle and device according to established procedures.
• Use CXT software to navigate assigned routes and complete pickup and delivery stops accurately and on schedule; log arrivals, scan packages and specimens, take required photographs, and complete pickups accurately and on time.
• Log arrivals at delivery destinations, scan packages, follow delivery or drop-off instructions, verify pickup and drop-off locations using labels and route instructions, obtain required signatures or confirmations, and deliver within required timeframes.
• Securely transport blood, urine, tissue samples, and other medical materials without compromising package integrity; follow sender handling instructions, labeling and documentation requirements, HIPAA privacy requirements, OSHA standards, and biohazard safety guidelines.
• Follow assigned routes and strict deadlines, manage time-sensitive assignments, respond promptly to urgent or Stat delivery requests, and complete Stat deliveries within the required two-hour service window.
• Keep dispatch and supervisors informed about delays, delivery status, route issues, and other operational concerns; promptly communicate or escalate issues that may affect service.
• Return the vehicle to its designated parking location, remove unnecessary materials, maintain vehicle cleanliness, take the vehicle through a designated car wash when necessary and according to procedures, and attach photographs and written documentation to close out the shift.
• Perform additional duties and assignments as directed by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED