Courier

Ricoh • North Charleston, SC

21d

About The Position

Ensures customer satisfaction by making pick-ups and deliveries in a proficient and timely manner. The Courier delivers messages, documents, packages, and other items to business establishments, following maps or written instructions and complying with chain-of-custody protocols. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Couriers may travel on foot, by bicycle, automobile, public conveyance, or customer vehicles. They maintain logs and receipts, respond to client requests, complete paperwork accurately and on time, and follow Ricoh Service Excellence requirements. They operate vehicles safely and lawfully, follow company accident and injury guidelines, and maintain delivery vehicles according to company specifications. The role requires a professional appearance, punctual attendance, and the ability to work independently or with a team. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Valid state driver's license and a driving record that meets company standards.
• Experience with electronic communication devices.
• Experience working in a team environment.
• Technical ability with computers, email basics, and TRAC.
• Good customer service and communication skills.
• Ability to read maps, follow written instructions, complete paperwork accurately, and comprehend written material.
• Professional appearance and demeanor.
• Excellent verbal and written communication skills.
• Ability to work effectively individually or in a team environment.
• Competency in performing multiple functional tasks.
• Critical-thinking and decision-making skills.
• May be required to lift up to 50 pounds.

Responsibilities

• Deliver messages, documents, packages, and other items to business establishments.
• Travel to delivery sites on foot, by bicycle, automobile, public conveyance, or customer vehicles.
• Keep logs of items received and delivered and obtain receipts for delivered articles.
• Follow appropriate chain-of-custody protocols, including TRAC.
• Service vehicles by checking fluid levels and replenishing fuel.
• Perform pickups and deliveries by accurately following maps and written instructions.
• Follow Ricoh Service Excellence performance requirements.
• Operate vehicles safely and lawfully in compliance with state and company standards, and follow company guidelines in the event of an accident or injury.
• Respond to client requests, ensure orders are taken accurately, and deliver completed orders in a timely manner.
• Complete paperwork accurately, legibly, and on time.
• Maintain a professional appearance in accordance with company standards.
• Maintain routine delivery-vehicle maintenance, such as oil changes and tire rotations, according to company specifications.
• Report to work punctually, meet attendance standards, work scheduled hours, and work required overtime.
• Work independently and make sound decisions with customer and business needs in mind.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED