Courier

Ricoh•North Charleston, SC

About The Position

The Courier ensures customer satisfaction by making pickups and deliveries proficiently and on time. The role delivers messages, documents, packages, and other items to business establishments, while maintaining delivery records, following chain-of-custody procedures, and completing paperwork accurately. Couriers work independently for much of their time and may also work in an office environment. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. The role requires safe and lawful vehicle operation, routine vehicle checks and maintenance, professional interactions with clients, and compliance with company standards. Work may involve walking, standing, bending, reaching, and carrying loads of up to 50 pounds. Couriers may encounter traffic, difficult parking, road construction, and, for bicycle delivery, all weather conditions.

Requirements

High school diploma or equivalent.
Valid state driver's license and a driving record that meets company standards.
Experience with electronic communication devices.
Experience working in a team environment.
Technical ability, including basic computer and email skills and TRAC.
Good customer service and communication skills.
Ability to read maps, follow written instructions, and complete paperwork accurately.
Good reading comprehension.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work effectively individually or in a team environment.
Competency in performing multiple functional tasks.
Critical-thinking and decision-making skills.
Ability to lift up to 50 pounds may be required.

Responsibilities

Deliver messages, telegrams, documents, packages, and other items to business establishments.
Maintain a log of items received and delivered and obtain receipts for delivered articles.
Follow appropriate chain-of-custody protocols, including TRAC.
Service the vehicle by checking fluid levels and replenishing fuel.
Pick up and deliver jobs by accurately following maps and written instructions.
Follow RICOH Service Excellence performance requirements.
Operate vehicles safely and lawfully, comply with state and company standards, and follow company guidelines in the event of an accident or injury.
Respond to client requests, ensure orders are recorded accurately, and deliver completed orders in a timely manner.
Complete paperwork accurately, legibly, and promptly.
Maintain a professional appearance and wear professional attire according to company standards.
Maintain delivery vehicles through routine maintenance, such as oil changes and tire rotations, according to company specifications.
Meet attendance standards by reporting punctually, working scheduled hours, and working required overtime.
Work independently and make sound decisions with customer and business needs in mind.
Perform other duties as assigned.