Courier Dispatcher | Full-Time, On-Site - California

Rapid Medical • Los Angeles, CA

7d • Onsite

About The Position

As a Dispatcher, you're the person clients call when something's time-sensitive, the person drivers rely on when the unexpected happens, and the connective tissue that keeps deliveries moving on time, every time. You'll manage real-time dispatch for a fleet of 1099 (contractor) drivers delivering to our client sites — assigning routes, monitoring performance, solving problems on the fly, and keeping drivers and clients aligned throughout the day. This is a fast-paced, high-volume, last-mile environment, and we're looking for people who've operated in one before.

Requirements

• 2+ years of dispatch or route coordination experience in transportation, courier, or last-mile delivery logistics
• Comfortable with high volume — you've managed a large number of routes, drivers, or stops at once and know how to keep things moving without losing accuracy
• Calm and composed under pressure — fast-moving operations with real stakes don't rattle you; they energize you
• Skilled multitasker — you juggle client calls, driver check-ins, and dispatch adjustments simultaneously without losing your footing
• Professional communicator, written and verbal — you adapt your tone from a concerned client to a stressed driver without missing a beat
• Comfortable with technology — you pick up new dispatch and routing platforms quickly and use them to your advantage
• Able to work the required on-site schedule — this is an in-office role, and reliable attendance for every scheduled shift is essential
• Able to reliably commute — to our Los Angeles, CA office for every scheduled shift

Nice To Haves

• experience dispatching for Amazon DSP, UPS, FedEx, or a similar high-volume delivery operation is a strong plus
• Bilingual — a plus, not required (Spanish/English)

Responsibilities

• Assign and adjust routes in real time to keep pace with high daily delivery volume
• Monitor real-time conditions — including traffic, weather, and capacity — and make adjustments as needed to maintain service levels
• Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations
• Track performance against delivery windows and service-level targets, and escalate risk early
• Serve as a point of contact for the client account — fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
• Support drivers via our mobile platform, serving as a calm, reliable resource in high-pressure moments
• Identify and flag service issues before they become problems — you anticipate, not just react
• Own incident response: missed pickups, vehicle issues, time-sensitive reroutes — you find a path forward quickly
• Document issues, resolution steps, and patterns to help us continuously improve operations
• Audit driver documentation — chain-of-custody, temperature logs — and escalate non-compliance issues immediately
• Uphold the operational standards our clients trust us to maintain

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Paid time off, sick leave
• Clear advancement path — we promote from within and reward ownership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed